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OPPORTUNITIES FOR CRITICAL THINKING 1

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OPPORTUNITIES FOR CRITICAL THINKING 1
OPPORTUNITIES FOR CRITICAL THINKING
1. Making your own salad in salad bars, free beverage refills, self-service copy shops are some examples for coproduction. However, how to videos, online bill paying, online shopping are some examples for self-sufficiency. As you can see, Coproduction takes specific time and place while self-sufficiency is something you can do on your own.
List three examples of coproduction. How do coproduction and self-sufficiency differ?

2. Empowerment, know the importance of the mission and purpose statement, set purpose and mission.
What are some guidelines for creating an effective customer service system?

3. Because it is a never-ending process on creating new ideas to improve the service you are giving to your customers and improving the system will definitely please the customers because they will know that you are actually listening to their recommendations and evaluations.
How can updating a system or creating a new system enhance the provision of excellent customer service?
4. Foreign exchange companies, salad bars, restaurants, self-service copy shops, dental medications, and dress shops.
What are some types of businesses that are the most conducive to coproduction?

5. My mission why I enrolled Medical Office Administration is to work on medical field and finish the course I have taken. My purpose is to help myself to improve and surpass my expectations and fulfill my dreams to become an independent adult as I grow old.
Write a mission and purpose statement for your department or class.

6. Empowerment is an opportunity given to
Explain empowerment.
7.
How can a lack of empowerment affect a customer service provider’s ability to provide the service that customers expect?
8.
Why are so many ineffective systems in place in organizations?
9.
In your experience, are customers willing to provide a part of their own service? Why or why not?
10.
Why are individuals sometimes resistant to new systems?

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