Organization Evaluation
Organization Evaluation
XMGT/230
Jeoffrey Bispham
Organization Evaluation
The organization that I will describe today is where I work, at Applebee’s. Here we have a vertical structure that consists of the owner, general manager, four managers, and all employees directly below them. The owner has complete control and say over everything that goes on in the restaurant. The general manager receives information on how to run and operate from the owner and relay that information down to the four members of management directly below him. Their jobs are to collect information from the general manager and use that to complete their tasks and manage the employees under them. Each member of management has their own crew that they run, create schedules for, and help when problems arise. There is the kitchen manager who runs the kitchen crew and oversees the kitchen employees schedules, the food prep, and cleaning. There is also the bar manager who creates bartender schedules and training, as well as liquor costs and control. The staff manager creates schedules for the hosts and servers, controls the flow of the seating and dining experience, and ensures that the customers are happy. Finally the fourth manager is the assistant manager who can help out all managers with their duties and has basically the same responsibilities as the others but without a direct pool of employees. If business gets poor he will be able to assist every area of the restaurant.
This form of organization varies from a horizontal structure because, although there are several managers on one level and all employees on one level, all employees report to a separate manager who resolves any issues, problems, or conflicts. There is no confusion as to who to report to and information is kept organized and accurate because there is only one person to report to.
A horizontal structure in my company would have several managers for each section of the restaurant. There would be two or more
XMGT/230
Jeoffrey Bispham
Organization Evaluation
The organization that I will describe today is where I work, at Applebee’s. Here we have a vertical structure that consists of the owner, general manager, four managers, and all employees directly below them. The owner has complete control and say over everything that goes on in the restaurant. The general manager receives information on how to run and operate from the owner and relay that information down to the four members of management directly below him. Their jobs are to collect information from the general manager and use that to complete their tasks and manage the employees under them. Each member of management has their own crew that they run, create schedules for, and help when problems arise. There is the kitchen manager who runs the kitchen crew and oversees the kitchen employees schedules, the food prep, and cleaning. There is also the bar manager who creates bartender schedules and training, as well as liquor costs and control. The staff manager creates schedules for the hosts and servers, controls the flow of the seating and dining experience, and ensures that the customers are happy. Finally the fourth manager is the assistant manager who can help out all managers with their duties and has basically the same responsibilities as the others but without a direct pool of employees. If business gets poor he will be able to assist every area of the restaurant.
This form of organization varies from a horizontal structure because, although there are several managers on one level and all employees on one level, all employees report to a separate manager who resolves any issues, problems, or conflicts. There is no confusion as to who to report to and information is kept organized and accurate because there is only one person to report to.
A horizontal structure in my company would have several managers for each section of the restaurant. There would be two or more