Organizational Behavior
tASSIGNMENT COVER SHEET
Attach this cover sheet to the front of each assignment.
Number of Pages (including cover sheet): 17
DATE: November 30, 2012
NAME: Jessica Bal, Steve Theophanous, Andrew Demers, Dan Meyer, Rosiel Tang
ID NUMBER: 6019020
COURSE: BUS1020
ASSIGNMENT NUMBER: Research Project
Table of Contents
Executive Summary 1 TD Canada Trust Company 1 Organizational Structure 1 Organizational Culture 2 Issue to be Analyze 4 Concepts to be analyzed 4 Statement of Symptoms & Issues 4 Money as a Motivator 5 Managing Conflict 5 Decision Making 6 Mechanisms of Goal Setting 6 Statement of Primary Problems 7 Analysis of the Situation 7 Alternatives 8 Recommendations 10 Conclusion 11 Implementation of Plan 11 Works Cited 12 Appendix 1 13 Summary of Interview 13 Additional Company Information 13 Appendix 2 Error! Bookmark not defined. Chain of Command Error! Bookmark not defined.
Executive Summary The following report applies theoretical OB concepts regarding TD Canada Trust’s organizational behaviour. The report identifies and analyzes symptoms and root problems that occur in retail branches. The information provided in the analysis is used to identify a list of potential solutions, recommendation, and an implementation of a plan to resolve the root problem. The information was obtained through an interview with a Kristine Schmeiss who is a Manager of Financial Services in a retail branch. Please refer to Appendix 1 for a summary of the interview and additional company information.
TD Canada Trust Company TD Canada Trust is the second largest banking institution in Canada and the sixth largest in North America (TD Corporate n.d.). TD Canada trust offers financial products to personal, small business and commercial clients. They currently service 22 million customers worldwide and employ 85,000 individuals globally (TD Corporate n.d.). The company recently expanded to the
Attach this cover sheet to the front of each assignment.
Number of Pages (including cover sheet): 17
DATE: November 30, 2012
NAME: Jessica Bal, Steve Theophanous, Andrew Demers, Dan Meyer, Rosiel Tang
ID NUMBER: 6019020
COURSE: BUS1020
ASSIGNMENT NUMBER: Research Project
Table of Contents
Executive Summary 1 TD Canada Trust Company 1 Organizational Structure 1 Organizational Culture 2 Issue to be Analyze 4 Concepts to be analyzed 4 Statement of Symptoms & Issues 4 Money as a Motivator 5 Managing Conflict 5 Decision Making 6 Mechanisms of Goal Setting 6 Statement of Primary Problems 7 Analysis of the Situation 7 Alternatives 8 Recommendations 10 Conclusion 11 Implementation of Plan 11 Works Cited 12 Appendix 1 13 Summary of Interview 13 Additional Company Information 13 Appendix 2 Error! Bookmark not defined. Chain of Command Error! Bookmark not defined.
Executive Summary The following report applies theoretical OB concepts regarding TD Canada Trust’s organizational behaviour. The report identifies and analyzes symptoms and root problems that occur in retail branches. The information provided in the analysis is used to identify a list of potential solutions, recommendation, and an implementation of a plan to resolve the root problem. The information was obtained through an interview with a Kristine Schmeiss who is a Manager of Financial Services in a retail branch. Please refer to Appendix 1 for a summary of the interview and additional company information.
TD Canada Trust Company TD Canada Trust is the second largest banking institution in Canada and the sixth largest in North America (TD Corporate n.d.). TD Canada trust offers financial products to personal, small business and commercial clients. They currently service 22 million customers worldwide and employ 85,000 individuals globally (TD Corporate n.d.). The company recently expanded to the
Cited: TD Corporate, “TD Economics: Who Are We,” TD Canada Trust. n.d. http://www.td.com/economics/about-td-economics/craig.jsp (accessed 11 12, 2012). TD Corporate,"TD Corporate: Corporate Informaiton."TD Canada Trust. n.d. http://www.td.com/about-tdbfg/corporate-information/corporate-profile/profile.jsp (accessed 11 12, 2012). Kristine Shmeiss, interview by Bal, Jessica. (11 20, 2012). TD Corporate,"TD Informaiton: Corporate Profile."TD Canada Trust. n.d. http://www.td.com/about-tdbfg/corporate-information/corporate-profile/profile.jsp (accessed 11 12, 2012). Kristine Shmeiss, interview by Bal, Jessica. (11 20, 2012). Jo Ann Shmalz, interview by Bal, Jessica. Customer service Representative (11 20, 2012). Shmalz, Jo Ann, interview by Jessica Bal. CSR (11 20, 2012). Shmeiss, Kristine, interview by Jessica Bal. (11 20, 2012). TD Canada Trust. TD Canada Trust. 2011. http://www.tdcanadatrust.com/easyweb5/crr-2011/about/governance/index.jsp (accessed 11 12, 2012). TD Corporate. TD Corporate, "Corporate Profile."TD Canada Trust. n.d. http://www.td.com/about-tdbfg/corporate-information/corporate-profile/profile.jsp (accessed 11 12, 2012).