Organizational Behavior of Malaysia Airline
Satisfactory/ Accomplishment of Malaysia Airlines
* Conscientiousness
In an airline company, an employee’s self-disciplined determined how the company image would be. Being an employee in the airline company, timeliness served as the most important among others. Every single customer of the airline company would expect the flight to be taken off and reached the destination on time. Hence, the punctuality of the flight pilot and crews plays an important role in the airlines. It could be difficult to imagine how the airline company could serve well if the pilot and crews were not punctual for all the flights. Besides that, the pilot or captain plays an important role on ensuring the safety of all the passengers and crews on the plane. The pilot’s discipline and skills determined the life of hundreds passengers in the flight. Besides, a disciplined pilot or even a friendly crew could give a dependable feeling for the customers to trust the company’s service. The customers ‘purchase’ the comfort and safe journey from a destination to another destination, hence it is very important for the pilot and crews of the airline to provide services which could reach the customer’s expectations.
* Agreeableness Next, an employee’s good-natured and caring was important based on personality behaviours in the airlines. As we know, the most important job in the airline industry is the cabin crew. That is because cabin crew personnel is taking a full responsibilities on taking care of the passengers by serving snacks, drinks, meals, answering their passengers queries and fulfil their needs. Next is to apply first aid if situation arises. Other than that, another important job in the airline industry is the ticketing executive job. For this situation, MAS airline had improved their internet booking. As the result, it is convenient for their customer to purchase the tickets at home without having to incur the Global Distribution System (GDS) fee which is standard
* Conscientiousness
In an airline company, an employee’s self-disciplined determined how the company image would be. Being an employee in the airline company, timeliness served as the most important among others. Every single customer of the airline company would expect the flight to be taken off and reached the destination on time. Hence, the punctuality of the flight pilot and crews plays an important role in the airlines. It could be difficult to imagine how the airline company could serve well if the pilot and crews were not punctual for all the flights. Besides that, the pilot or captain plays an important role on ensuring the safety of all the passengers and crews on the plane. The pilot’s discipline and skills determined the life of hundreds passengers in the flight. Besides, a disciplined pilot or even a friendly crew could give a dependable feeling for the customers to trust the company’s service. The customers ‘purchase’ the comfort and safe journey from a destination to another destination, hence it is very important for the pilot and crews of the airline to provide services which could reach the customer’s expectations.
* Agreeableness Next, an employee’s good-natured and caring was important based on personality behaviours in the airlines. As we know, the most important job in the airline industry is the cabin crew. That is because cabin crew personnel is taking a full responsibilities on taking care of the passengers by serving snacks, drinks, meals, answering their passengers queries and fulfil their needs. Next is to apply first aid if situation arises. Other than that, another important job in the airline industry is the ticketing executive job. For this situation, MAS airline had improved their internet booking. As the result, it is convenient for their customer to purchase the tickets at home without having to incur the Global Distribution System (GDS) fee which is standard