Subject Code-B-105 Organizational Behaviour
SECTION A
Part One
Multiple choices: 1. a) Job involvement 2. d) Self disclosure 3. b) Distributive Bargaining 4. b) Interpersonal skill 5. d) Reward Power 6. b) Unfreezing 7. a) Sensitivity 8. c) Artifacts 9. b) The Pre-arrival stage 10. d) Leadership style
Part One 1. Informal Groups
An organization’s informal groups are groups that evolve to meet social or affiliation needs by bringing people together based on shared interests or friendship. Thus, informal groups are alliances that are neither formally structured nor organizationally determined.
Informal groups emerge whenever people come together and interact regularly. Such groups develop within the formal organizational structure. Members of informal groups tend to subordinate some of their individual needs to those of the group as a whole. In return, the group supports and protects them. The activities of informal group may further the interests of the organization - Saturday morning softball games, for example, may strengthen the players’ ties to each other. Or a women’s group may meet to discuss various actions that can make the organization a better place for women to work.
Some of the informal groups are : i. Friendship Groups: Groups often develop because the individual members have one or more common characteristics. We call these formations ‘friendship groups’. ii. Reference Groups: Sometimes, people use a group as a basis for comparison in making decisions or forming opinions. When a group is used in this way, it is a reference group. iii. Membership Groups: When a person does belong to a group (formal and informal groups to which employees actually belong) the group is called a membership group (or affiliation group) for that person.
2. Emotion
i. Emotion is defined as subjective feelings accompanied by physiological