Organizational Behaviour Study Guide
Midterm Review
Comm 220
Terms
Self-concept – An individual’s self-beliefs and self-evaluations. It is the “who am I” and “How do I feel about myself?” that people ask themselves and guide their decisions and actions.
Locus of control – Is defined as a person’s general beliefs about the amount of control he or she has over personal events.
Internal – Those with internal locus of control believe that their personal characteristics (Motivation and competencies) mainly influence life’s outcomes.
External – Those with more of an external locus of control believe that events in their life are mainly due to fate, luck or conditions in the external environment.
Those with internal lotus of control have a more positive self-evaluation. Perform better in most employment situations.
Empathy – Refers to understanding and being sensitive to the feelings, thoughts, and situations of others. People empathize when they cognitively transpose themselves into the other person’s place as if they are the other person.
Cognitive dissonance – Is a condition that occurs when we perceive an inconsistency between beliefs, feelings, and behaviour. This inconsistency generates emotions that motivate us to create more consistency by changing one or more of these elements.
Emotional dissonance – Is the conflict between required and true emotions. The larger the gap, the more employees tend to experience stress, job burnout, and psychological separation from self.
Surface acting involves pretending to show the required emotions but continue to hold different internal feelings.
Deep acting involves changing true emotions to match the required emotions.
Job satisfaction – A person’s evaluation of his or her job and work context, is probably the most studied attitude studied in OB. It is an appraisal of the perceived job characteristics, work environment, and emotional experiences at work.
Halo effect – Halo effect occurs when our general impression of a
Comm 220
Terms
Self-concept – An individual’s self-beliefs and self-evaluations. It is the “who am I” and “How do I feel about myself?” that people ask themselves and guide their decisions and actions.
Locus of control – Is defined as a person’s general beliefs about the amount of control he or she has over personal events.
Internal – Those with internal locus of control believe that their personal characteristics (Motivation and competencies) mainly influence life’s outcomes.
External – Those with more of an external locus of control believe that events in their life are mainly due to fate, luck or conditions in the external environment.
Those with internal lotus of control have a more positive self-evaluation. Perform better in most employment situations.
Empathy – Refers to understanding and being sensitive to the feelings, thoughts, and situations of others. People empathize when they cognitively transpose themselves into the other person’s place as if they are the other person.
Cognitive dissonance – Is a condition that occurs when we perceive an inconsistency between beliefs, feelings, and behaviour. This inconsistency generates emotions that motivate us to create more consistency by changing one or more of these elements.
Emotional dissonance – Is the conflict between required and true emotions. The larger the gap, the more employees tend to experience stress, job burnout, and psychological separation from self.
Surface acting involves pretending to show the required emotions but continue to hold different internal feelings.
Deep acting involves changing true emotions to match the required emotions.
Job satisfaction – A person’s evaluation of his or her job and work context, is probably the most studied attitude studied in OB. It is an appraisal of the perceived job characteristics, work environment, and emotional experiences at work.
Halo effect – Halo effect occurs when our general impression of a