Organizational Change Plan
Organizational Change Plan
Tara Parker
University of Phoenix
Creating Change within Organizations
HCS/587
Georgetta Baptist
September 02, 2013
Organizational Change Plan
Change is unavoidable. The need for organizational changes is the result of various factors. Changes in all aspects of healthcare in the past and currently are the result of continued decreases in reimbursement, advances in technology, and new or changes in government mandates. The focus in health care has shifted toward disease management, and as a result patients are living longer and requiring more long term and home health services. Advances in technology has led to better informed patients and increased expectations of the health care providers. This change in the patient-provider relationship has led to increased focus on patient quality and patient satisfaction (Berkowski, 2005). Patient satisfaction has prompted the need for a change to a computerized check in process in the pediatric oncology outpatient clinic. This paper will discuss the need for the change, barriers to the change, factors that may influence the change and organizational readiness, the theoretical model used, and the resourced available for support of the change.
Need for Proposed Change
Patients should be in an exam room and ready to see their provider at their appointed time. Vital signs, height and weight, medication reconciliation, and history of the current problem should already have been taken prior to the physician walking in the room. This not only allows proper examination time with the physician but also promotes patient satisfaction (Anderson, Camacho, & Balkrishnan, 2007). Upon arrival the clinic, the patient and family expect to see the medical assistant for height, weight, and vitals. They then expect to see their nurse for a history of the problem, reconciliation of medications, as well as a quick overall assessment. The expectation is that all this is done at the scheduled
Tara Parker
University of Phoenix
Creating Change within Organizations
HCS/587
Georgetta Baptist
September 02, 2013
Organizational Change Plan
Change is unavoidable. The need for organizational changes is the result of various factors. Changes in all aspects of healthcare in the past and currently are the result of continued decreases in reimbursement, advances in technology, and new or changes in government mandates. The focus in health care has shifted toward disease management, and as a result patients are living longer and requiring more long term and home health services. Advances in technology has led to better informed patients and increased expectations of the health care providers. This change in the patient-provider relationship has led to increased focus on patient quality and patient satisfaction (Berkowski, 2005). Patient satisfaction has prompted the need for a change to a computerized check in process in the pediatric oncology outpatient clinic. This paper will discuss the need for the change, barriers to the change, factors that may influence the change and organizational readiness, the theoretical model used, and the resourced available for support of the change.
Need for Proposed Change
Patients should be in an exam room and ready to see their provider at their appointed time. Vital signs, height and weight, medication reconciliation, and history of the current problem should already have been taken prior to the physician walking in the room. This not only allows proper examination time with the physician but also promotes patient satisfaction (Anderson, Camacho, & Balkrishnan, 2007). Upon arrival the clinic, the patient and family expect to see the medical assistant for height, weight, and vitals. They then expect to see their nurse for a history of the problem, reconciliation of medications, as well as a quick overall assessment. The expectation is that all this is done at the scheduled
References: Anderson, M. (2009). Why most EMR implementations fail: How to protect your practice and enjoy successful implementation [White paper]. Streamline MD. Retrieved from www. streamlinemd.com/Data/Sites/58/assets/StreamlineMD_WhitePaper_1B.pdf Anderson, R. T., Camacho, F. T., & Balkrishnan, R. (2007). Willing to Wait?: The influence of patient wait time on satisfaction with primary care. Retrieved from Springer Link: http://link.springer.com/article/10.1186%2F1472-6963-7-31 Berkowski, N. (2005). Organizational behavior in health care. Sudbury, MA: Jones and Bartlett Publishers. Lerch, J., Viglione, J., Eley, E., James-Andrews, S., & Taxman, F. (2011). Organizational Readiness in Corrections. Federal Probation, 75(1). Retrieved from http://www.uscourts.gov/uscourts/federalcourts/pps/fedprob/2011-06/02_organizational.html Randeree, E. (2007). Exploring physician adoption of EMRs: A Multi-Case Analysis [journal article]. Journal of Medical System, 31(6), 489-496.