By
JACK PENDERGAST
DR. David Bouvin
Strayer University
10/26/2014
This assignment involves analyzing how the Critical Success Factors (CSFs) are applied in the Harvard Business Review case study, “Boss, I Think Someone Stole Our Data.” Some examples will be provided in the analysis. The organizational readiness, risk culture, and project benefits will be determined with justification for the assessment.
Based on the above results, three project risk recommendations will be presented in this assignment. The initial risk categories (RBS Level 1 and 2) will be presented based on the case study using the Example Risk Checklist (figure A-2 Hillson & Simon text).
Analyzing Critical Success …show more content…
Many confuse ideas such as a new IT system as a benefit. This is not true however, the IT system is a deliverable and the benefits come from the application of deliverables. Benefits of this kind can lead to secure customer information, a trained and competent staff, more structured and stable infrastructure, more communication between necessary parties, and taking responsibility for the inability to complete work and willingness to repair the damage, thereby maintaining the competitive advantage and trust upon which the company was founded. As noted in Hillson and Simon (2012), there are many benefits that can be applied from this project and benefits maybe hard or soft. Benefits in this case study are, more meaningful assessments of contingency plans, better management of future projects, more objective comparison of alternatives, allocation of responsibility of risk owners (in this case Sergei for example), documented approach on how to communicate to customers, attention to issues that are important to the survival of the business, staff awareness of viable risk, lowering the possibility of good luck/good management to bad luck/bad luck management and they will also benefit from a new look at personnel …show more content…
Included is the authors thought on how these are indicated in the review for this paper (Hillson and Simon, 2012). In conclusion, the major issues within the company is lack of communication according to how Flayton Electronics were affected throughout the process of the breach. Simple communication among the various departments could have prevented some of the issues (Devito, 2012). Based on data and the critical security of its customers the security department was not trained as a whole in all that needed to be and it only protected the physical security of the company. The lack of staff and their performance resulted in the various problems faced by the company. References critical success factors (CSF). BusinessDictionary.com. Retrieved April 23, 2013, from BusinessDictionary.com website: