There are different legislations in marketing which protects consumers. So if a costumers is not completely satisfied or feel that the product is harmful in any kind of way they can bring a claim against the person or company that produced the product. Legislation is a term used to describe a law put out by a legislative body. There are two main types of legislations:
1. Common Law
2. Statutory Law
Common law is the law that is developed through the courts. And statutory law is created when Parliament passes a new legislation through an act of Parliament.
Sale of Goods Act 1979:
This Act tells us that goods bought from a trader have to be:
• Of satisfactory quality, meaning that the goods would meet the standard a reasonable person would regard as satisfactory. The quality includes: their state and condition, appearance and finish, no defects.
• Fit for purpose
• As described.
If the goods do not meet any of these standards then the consumer is entitled to a full refund, reasonable compensation or repair and replacement of the goods.
Trade Description Act 1968:
This act prohibits misleading and statements that are not true about the product. This Act is put in place to ensure that the goods are correctly described such as:
• The way they were mare ,e.g. such as hand made
• What material they were made off, e.g. such as plastic
• Their fitness of the purpose e.g. their strength, performance and behaviour.
• Physical characteristics
• Statements that the goods are tested and approved
• Where they were made e.g. made in China.
• Information about their history.
Consumer Credit Act 2006:
This Acts protects the right of the consumer when they purchase goods or credits. It also ensures that the customers get a copy of the written agreement. All traders must also ensure that they obtain a license from the Office of fair trading when they make such agreements. Customers must also have full understanding of the agreement.
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