P4 Health And Social Care Essay
ntroduction
The definition of high quality care has now become enshrined in the Health and Social Care Act 2012 requiring the presence of 3 equally important pillars:
• Patient safety
• Clinical effectiveness
• Patient experience
The Department of Health (2003, p.19) defines a positive patient experience as: “We want an NHS that meets not only our physical needs but our emotional needs too. This means getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way; having information to make choices, to feel confident and feel in control; being talked to and listened to as an equal and being treated with honesty, respect and dignity”. This definition demonstrates the complexity of issues relating …show more content…
Additional forces for change in healthcare include the overall growing demands for care, an aging population, increasing diversity, increasing health inequalities, an economic climate where more is expected for less, increasing competition, increase in availability and use of information technology in healthcare, promotion of patient and staff safety (Burritt, 2005).
The author acknowledges that the obverse side of the coin to these drivers are the restraining forces that exist within organisations that can hinder the drive for change (Lewin, 1951). When working to improve quality of care and patient experience leaders will need to identify these restraining forces that may include lack of staff engagement, poor leadership, skills deficits.
This assignment will respond to the question “Is it important to focus on organisational values and engaging stakeholders, including patients, when working to improve care quality and patient experience?” by outlining relevant organisational development theory and presenting a critical analysis of current research and theory, including lessons for
The definition of high quality care has now become enshrined in the Health and Social Care Act 2012 requiring the presence of 3 equally important pillars:
• Patient safety
• Clinical effectiveness
• Patient experience
The Department of Health (2003, p.19) defines a positive patient experience as: “We want an NHS that meets not only our physical needs but our emotional needs too. This means getting good treatment in a comfortable, caring and safe environment, delivered in a calm and reassuring way; having information to make choices, to feel confident and feel in control; being talked to and listened to as an equal and being treated with honesty, respect and dignity”. This definition demonstrates the complexity of issues relating …show more content…
Additional forces for change in healthcare include the overall growing demands for care, an aging population, increasing diversity, increasing health inequalities, an economic climate where more is expected for less, increasing competition, increase in availability and use of information technology in healthcare, promotion of patient and staff safety (Burritt, 2005).
The author acknowledges that the obverse side of the coin to these drivers are the restraining forces that exist within organisations that can hinder the drive for change (Lewin, 1951). When working to improve quality of care and patient experience leaders will need to identify these restraining forces that may include lack of staff engagement, poor leadership, skills deficits.
This assignment will respond to the question “Is it important to focus on organisational values and engaging stakeholders, including patients, when working to improve care quality and patient experience?” by outlining relevant organisational development theory and presenting a critical analysis of current research and theory, including lessons for