Patient Condoms In City Hospital

Patients are the single most important thing for any hospital. They are the reason why hospitals exist and are kept in existence. That is why they deserve the utmost respect, care and best possible treatment. Unfortunately, there have been many times that patients have felt and reported that they have been mistreated by certain staff members in the hospital. Most of the cases that have been reported by the patients are directly correlated with patient escorts. Patient escorts are the ones in charge of discharging patients out of the hospital. This is a very serious problem that must be immediately taken care of because the hospitals reputation and trustworthiness is on the line.
City Hospital is one of the five major hospitals in its area and is considered one of the best. They employ roughly about 4,500 individuals and have about 40 employees working as patient escorts. This case discusses the huge responsibility that patient escorts have and carry with them as they are “the last hospital representative the patient sees, and hence has a considerable influence on the patient’s final perception of the hospital.” Recently the demand for patient
escorts has risen since the job requires very little training, is not physically demanding, and because the pay is good. According to the case, turnover among patient’s escorts is very high and has averaged 25 percent in the last couple of years. This leads to another 25 percent of patient escorts to transfer to jobs and departments within the hospital. This is due to the upward mobility inside the hospital. Before anybody becomes a patient escort they must first go through a hiring procedure like any other job. This hiring process is very standard and normally happens when there are vacant positions. Potential employees will go through multiple interviews before they are officially hired. First, they will get interviewed by the human resource department and then proceed with the patient escort supervisor. Once they go through the interview process the are mandated to take physical examinations given by hospital doctors.
Once a person has been official hired they must attend an orientation program conducted by the hospitals human resource department which consists of tours, policy reviews, and presentation of the hospitals mission and philosophy.
Overall the facts that I have just mentioned show the simplicity of the hiring process and how effortless it is to obtain a job as a patient escort in City hospital. Since it is very straightforward to get employed it can create a series of problems affecting both the hospital and most importantly the patients. The general problem that is evident throughout the case is the lack of precision and attention given to possible employees throughout the hiring process. The absence of being unable to acknowledge who would be a good vs a bad employee eventually leads to complaints and inefficient
service.
The problems that are seen throughout the case directly involve hospital patients. There have been numerous problems with patients in City Hospitals due to the interview process not fully revealing a person’s true character and it not efficiently detecting an individual’s incompetence for the job. The direct problem associated with the patients is that the patient escorts have been reportedly accused for rude and rough treatment, as well as carelessly tipping patients over while they are still on the wheelchair. This is a very serious issue because it can ultimately affect the reputation of the hospital and cause patients not to come back. Other problems that are important are that once the hospital can identify the offending escort, the employee can simply deny the accusations and continue with their jobs. This is problematic because it puts the hospital in a very complicated situation where they don’t exactly know who to believe. This can also lead to more cases of complaint as the same patient escort can possibly continue to mistreat patients.
The constant mistreatments experienced by patients in City Hospital all stem from the inability of the hospital to hire competent workers. The current methods and procedures being used are inefficient and cannot depict the true character of person. The hospital administrator has requested the manager and chief supervisor of patient escorts to completely review the procedures used to select future patient escorts and come up with a new way that will prevent and eliminate the hiring of rude, insulting, and careless escorts. Part of the procedures include the interview process which is a primary root to having ineffective employees. The standard interviews that are being given do not show how a potential employee can react under stressful situations. Other problems that directly correlate with hiring inept patient escorts begins with the application process. The chief supervisor of patient escorts stated that the current process has eliminated the opportunity of having the hospital really get the chance to know the individual at a personal level. The application in general does not ask for any useful information about a person' character, interest, or lifestyle outside a work environment.
Some solutions or recommendations that can be used to address the problems presented would be having in placed a more transparent application and interview process. This means having applicants go through a longer process that really reveals an individual’s true personality under numerous circumstances especially as a patient escort where their temperament will possibly be tested. The extended application process would include having the person talk about their hobbies, outside activities, and personal likes to develop a positive conclusion and decide if this person can interact well with other, especially patients. Other possible solutions can include requiring applicants to submit letters of recommendation to get a different perspective and insight on the character of the potential employee. The extended application process can provide the hospital, human resource interviewers, and managers the appropriate time frame to develop a fair opinion and judgement and decide whether this person can remain friendly and polite at all times with the patient