Patient Experience Business Plan

infrastructure and processes in primary care, specialty clinics and mental health. The focus of
The Patient Experience Objectives are to improve the utilization process, improve the scheduling process and improve the transfer of care process.
Economic, Environmental and Healthcare Trends In developing the organizations strategic plan it was important for leadership to focus on the economic, environmental and healthcare trends affecting the organization. Economically the VA struggles with being competitive with salaries for all healthcare providers. This makes it difficult for recruitment and retention. They also function on a limited budget determined by the federal government, leaving little money to develop our leaders.