Performance Management - Police
Police Performance Management: Practical Guidance for Police Authorities
June 2006
This guide has been produced by the Home Office Police Standards Unit and the Association of Police Authorities with the help of PA Consulting. We are very grateful for the contributions provided by all police authorities and other contributors during the development of this guidance.
Foreword
Police performance makes headline news: it affects people’s daily lives. There are many stakeholders in police performance, but the most important are those served by police forces: the local people themselves. Police authorities, as the representatives of local communities, have responsibility to hold the chief officer to account for policing delivery, on behalf of their communities. Police authorities need to satisfy themselves that the chief officer is delivering an efficient and effective service to the public. Following performance management principles allows police authorities and forces to continuously improve the service that is provided to local people. This guidance (and its shorter companion reference guide) has been produced to assist police authorities to understand and develop their role – which is complementary to that of the force – in ensuring an effective police performance management regime. The guide is structured around ten hallmarks of effective performance management developed from research that involved all police authorities. The guide includes case studies and examples provided by police authorities to illustrate the hallmarks in good practice. Commitment to achieving the standards conveyed in the hallmarks will make a significant contribution to the effectiveness of police authorities in fulfilling their important role in police performance management. The guide is intended to form a comprehensive repository of good practice. Authorities will want to prioritise their efforts and focus on the parts of the guidance that will be of greatest benefit to them,
June 2006
This guide has been produced by the Home Office Police Standards Unit and the Association of Police Authorities with the help of PA Consulting. We are very grateful for the contributions provided by all police authorities and other contributors during the development of this guidance.
Foreword
Police performance makes headline news: it affects people’s daily lives. There are many stakeholders in police performance, but the most important are those served by police forces: the local people themselves. Police authorities, as the representatives of local communities, have responsibility to hold the chief officer to account for policing delivery, on behalf of their communities. Police authorities need to satisfy themselves that the chief officer is delivering an efficient and effective service to the public. Following performance management principles allows police authorities and forces to continuously improve the service that is provided to local people. This guidance (and its shorter companion reference guide) has been produced to assist police authorities to understand and develop their role – which is complementary to that of the force – in ensuring an effective police performance management regime. The guide is structured around ten hallmarks of effective performance management developed from research that involved all police authorities. The guide includes case studies and examples provided by police authorities to illustrate the hallmarks in good practice. Commitment to achieving the standards conveyed in the hallmarks will make a significant contribution to the effectiveness of police authorities in fulfilling their important role in police performance management. The guide is intended to form a comprehensive repository of good practice. Authorities will want to prioritise their efforts and focus on the parts of the guidance that will be of greatest benefit to them,