EMPLOYEES MORALE AND MOTIVATION
MORALE
* It is a state of mind and emotions affecting the attitude and willingness to work, which in turn, affects individual and organizational objective (Theo Haimann) * It is expressed in self-confidence, enthusiasm, cheerfulness, discipline, and willingness to perform assigned tasks and/or loyalty to a cause or organization. * It flows from the people's conviction about the righteousness or worth of their actions and the hopes of high rewards (material or otherwise) in the future Morale affects output, the quality of a product, costs, co-operation, enthusiasm, discipline, initiative and other ingredients of success. It resides in the minds and emotions of individuals and in the reactions of their group or groups. It also affects an employee’s or a group’s willingness to work and cooperate in the best interests of the individuals, groups and the organization for which they work. It affects the employees and executives in their interactions. Ultimately, it affects the consumers and the community. Measurement of Morale Morale is an intangible and subjective concept it cannot be directly measured or evaluated. A properly designed program has, therefore, to be utilized to test the morale of individuals in an organization. Some examples of these measures are: * Observation * General Meetings * Questionnaires * Company records and Reports * Speaking with departing personnel * Outside Consultants
Indicators of Low Morale * Work place conflicts / Trouble with the supervisor * Absenteeism/ Lateness * Stress * Performance shortcomings / Wastage and Spoilage * Lack of pride in work * High labor turnover.
Causes of Poor Morale of Employees * Pessimism / Lack of Interest * Discouragement/ Put Down / Unfairness * Poor Motivation * Lack of Planning ,Caring ,