Pharmaceutical quality management
Pharmaceutical Quality Management Part 2
Pfizer
Vision, Mission, and Core Values Pfizer Inc. was established over a century ago in 1849. Just like the other pharmaceutical companies being established around that time, Pfizer started out as a chemical company to counteract the times health issues such as intestinal worms and hygienic complications during the civil war which haunted the earlier part of the nineteenth century. Since then Pfizer has risen to be ranked second on the list of top fifty big pharmaceutical companies by revenue. The company explains its success through certain values believed in from top management down to the lowest level employee. These values representing the success of Pfizer are collaboration, community, customer focus, innovation, integrity, leadership, performance, quality, and respect for people. Underneath the values and the mission adopted by Pfizer, the philosophy of “Total Quality Management” is the underlying cause of the companies continued success. Pfizer’s focus on its core values equally allows it to ensure quality in every aspect of business within the organization and outside the organization. Its commitment to collaboration and community go hand in hand; Pfizer being the large multinational it is, operates in hundreds of communities and maintains concentration on each one individually while still being able to collaborate with the organization as a whole to maintain smooth business all the way from supply chain management to varying consumer demands in several geographic regions. The customer focus and the respect that Pfizer has for all people are its strongest values. By focusing on every customer’s needs, the organization is allowing itself to grow into however big it needs to be to succeed. In January 2012 J.D. Power honored Pfizer’s customer service call center with the certification of excellent customer experience. Pfizer’s excellent training program stresses to employees the importance of respect which
Pfizer
Vision, Mission, and Core Values Pfizer Inc. was established over a century ago in 1849. Just like the other pharmaceutical companies being established around that time, Pfizer started out as a chemical company to counteract the times health issues such as intestinal worms and hygienic complications during the civil war which haunted the earlier part of the nineteenth century. Since then Pfizer has risen to be ranked second on the list of top fifty big pharmaceutical companies by revenue. The company explains its success through certain values believed in from top management down to the lowest level employee. These values representing the success of Pfizer are collaboration, community, customer focus, innovation, integrity, leadership, performance, quality, and respect for people. Underneath the values and the mission adopted by Pfizer, the philosophy of “Total Quality Management” is the underlying cause of the companies continued success. Pfizer’s focus on its core values equally allows it to ensure quality in every aspect of business within the organization and outside the organization. Its commitment to collaboration and community go hand in hand; Pfizer being the large multinational it is, operates in hundreds of communities and maintains concentration on each one individually while still being able to collaborate with the organization as a whole to maintain smooth business all the way from supply chain management to varying consumer demands in several geographic regions. The customer focus and the respect that Pfizer has for all people are its strongest values. By focusing on every customer’s needs, the organization is allowing itself to grow into however big it needs to be to succeed. In January 2012 J.D. Power honored Pfizer’s customer service call center with the certification of excellent customer experience. Pfizer’s excellent training program stresses to employees the importance of respect which