Preview

Porter Five Forces Retail Industry

Good Essays
Open Document
Open Document
336 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Porter Five Forces Retail Industry
Starbucks, a cofee stores chain, serving million of coffee lovers worldwide every week, highlights ‘humanistic approach in doing business, value system of the company’ for its huge success. The company featuring ‘one of the best 100 companies to work for’ in Fortune Magazine several times speaks on its own about the satisfaction of the employees contributing towards its all time success.
Providing a great work environment and treating every employee equally with self respect and dignity will take care of employee motivation according to Friedrick Herzberg’s Two factor theory, a content theory of Motivation, where ‘Hygiene’ and ‘Motivator’ factors are kept intact for employee to work and focus upon.
By creating a culture of challenging employees to do their best, the company encourages employees in participating in setting goals, where as difficult goals extracting best performance at times, and specific goals extracting guaranteed performance according to ’ Goal setting Theory’ by Edwin A. Locke, a process theory of Motivation.
The company’s motivational program for its employees consists of “a special blend of employee benefits” and a work / personal life program that focuses on the physical, emotional, mental and creative aspects of each individual which covers the salient features of Motivation theories by Abraham Maslow – Hierarchy of Needs of different levels as well as by Clayton Alderfer’s ERG theory (explaining about needs for existence, relatedness and growth).
The company always seeks from its employees what they want individually, and attempts to give work / life solutions and this upholds Motivation process theories Vroom’s expectancy theory and J.Stanley Adams Equity theory as employees put effort as per expectations and objectives and for clear and quantified material benefits.
Starbucks trusts all employees, gives freedom of expression, openness, participation and contribution towards the goals of self as well as for company realising the

You May Also Find These Documents Helpful

  • Good Essays

    Mgt602 Case Study Sample

    • 1249 Words
    • 5 Pages

    The strategic mission of Starbucks is to establish Starbucks as the most recognized and respected brand name in coffee and for the company to be admired for its corporate responsibility. Starbucks has six corporate values as its own internal guideline. Firstly, provide a great work environment and treat each other with respect and dignity. Secondly, embrace diversity as essential component in their business approaches. Thirdly, apply the highest standards of excellence to the purchasing process. Fourthly, roast and deliver fresh coffee. Fifthly, develop enthusiastically satisfied customers all of the time. Sixthly, contribute positively to communities and environment, and recognize that profitability is essential to their future success. As such, Starbucks uses these principles as a guideline for all employees to achieve the company’s goals (Starbucks, 2012).…

    • 1249 Words
    • 5 Pages
    Good Essays
  • Better Essays

    In business world, motivation for employees in an organization is one of the facts of how effectively and efficiently tasks are accomplished. Motivation is the process that accounts for an individual’s intensity, direction, and persistence of effort toward attaining a goal (Robbins and Judge, 2006). Every individual is different with different personality and background and it is very important for the management to understand what can motivate and satisfy each individual in the organization that can help their performance boost into a cohesive and effective workforce. Different kind and level of motivation can influence work performance and result in job satisfaction in their organization; it is commonly believed that the most satisfaction is directly tied to the money that the employees are receiving. Promotion is another big motivation for the employees which are also related to money. Other than money reward or promotion, Quast (2012) recommends five tips to management for motivating employees.…

    • 1446 Words
    • 6 Pages
    Better Essays
  • Powerful Essays

    Starbuck's Swot Analysis

    • 1549 Words
    • 7 Pages

    Starbucks Corporation, founded in 1971, is a retailer of specialty coffee. Starbucks retails a variety of drip brewed coffee, espresso-based hot drinks, other hot and cold beverages, complementary food items, coffee-related accessories and equipment, teas, ice cream, and items such as mugs, coffee beans, and music and other non-food products through retail stores in approximately 39 countries worldwide. The company operates primarily in the US. It is headquartered in Seattle, Washington and employs about 150,000 people. Starbucks mission is “To inspire and nurture the human spirit— one person, one cup, and one neighborhood at a time” (www.Starbucks.com). Top management believes in involvement in the activities of the corporation and employees enjoy unsurpassed benefits in the industry. Schultz strongly believes that Employee satisfaction is directly related to customer satisfaction.…

    • 1549 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    Motivational Methods Paper

    • 1084 Words
    • 31 Pages

    One of the most important roles in management may be the use of employee motivation. Without the motivation of employees a business can potentially fail or not succeed as it needs to. It is important for management staff members to motivate the employees while remembering that each employee is an individual and that all motivational techniques may not work the same on all employees. Having a range of motivational techniques can help to improve the stability of a motivational method or methods. Performing as a great manager means that the manager is in tune with not only the business and consumers, but also the employees on all levels of the business. Knowing one’s employees and their needs and wants as an employee can ease the decision of which motivational methods to use and implement. If I were to choose three motivational methods to implement from a management stand point, I would choose utilization of employee questionnaires, constant share of praise and appreciation, and the implementation of changing employee titles. Letting employees know that they are appreciated and valued can go a long way for many businesses and companies.…

    • 1084 Words
    • 31 Pages
    Better Essays
  • Best Essays

    Everyday, people in the world go to Starbucks’s coffee shop to take their cup of coffee. Despite the overpriced a cup of coffee, people still enjoy their coffee every day across the world. Simply, Starbucks offered the unique space and taste for consumers with a professional assists from their helpful employees in any problem or trouble in a friendly way. People believe in Starbucks for what it represents symbol that comes with the quality of each product they serve. Although, there are numerous competitors which they are similar to Starbucks’s business, its strategy and structure bring to it the success and eventually it becomes the good model to follow, due to its national and global success.…

    • 1841 Words
    • 8 Pages
    Best Essays
  • Good Essays

    The mission of Starbucks is to "to inspire and nurture the human spirit - one person, one cup and one neighborhood at a time." Further, it shows concern about the environment and has an environmental Mission Statement: "Starbucks is committed to a role of environmental leadership in all facets of our business". Further the Starbucks website claims that its stress will be on the quality of coffee, it calls its employees its partners, that it will connect with its customers, create a sense of belonging with its customers and take its responsibility to its neighborhood seriously. In accordance with its mission, Starbucks has created a culture where they create an atmosphere. The culture is that of focusing on customer satisfaction. In addition, the employees seek to enhance customer experience and provide higher value to the customers. The employees seek customer feedback. The culture emphasizes customer care in such a way that customer choice ultimately shapes the strategy of the company (Fellner). K, 2008). The culture seeks to build close relations with customers and this leads to the building of a customer base. Starbucks builds its culture by first training its new employees on ethics, ergonomics, safety, legal compliance and hands-on-training. The mission statement, customer service and corporate culture are communicated to new employees during their training. The mission statement is so well engrained in its employees that it becomes guidance for decision making. The employees also cherish the Starbucks experience. The culture of Starbucks has some positive effects. It has a lower turnover rate of employees and improve the level of ethics n the employees. The company has plans to conduct business n an ethical manner through ethical sources of coffee, environment protection, and social involvement of Starbucks. Starbucks has used the strategy of…

    • 802 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Starbucks

    • 433 Words
    • 2 Pages

    Schultz created a “third place”, among home and work, that people could come, relax and socialize. His prototype was the coffee shops he saw in Italy and he wanted create the same culture in United States. Also, at the time, coffee consumption was declining, so this was a quite radical idea. The goal was to create a coffee culture, offering people a variety of quailty coffees in a friendly and sociable environment. The service was also very important. They needed to combine this coffee culture with great service in oder to achieve high customer satisfaction. To do this, they gave a lot of importance to the employers, which were called partners. Starbucks knew they first needed to satisfy the employees, so that the employees could satisfy the customers, so they created a good working environment and offered good salaries with insurance. They trained the employees not only on things like how to fix the drinks, or how to use the register, but they also trained them on how to connect with the customer. This way, they achieved a low rate of employee tornover, as well as a high rate of customer satisfaction.…

    • 433 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Starbucks Entering Italy

    • 10604 Words
    • 43 Pages

    Starbucks Corporation is a global coffee and coffeehouse chain based in Seattle. Washington, United States. Starbucks sells coffee, handcrafted beverages, merchandise, fresh food and consumer products. It is the largest coffeehouse company worldwide, with about 16.700 stores (8850 company-operated and 7856 licensed) in more than 55 countries. However, the striking fact is that Starbucks has not expanded into the Italian market yet, whereas Italy can be seen as the coffee-lover nation number one. This is especially interesting given that Starbucks has been fairly successful in other major European countries, such as the United Kingdom, Spain, Germany and even Switzerland. Therefore the main purpose of this report is to analyze the…

    • 10604 Words
    • 43 Pages
    Powerful Essays
  • Powerful Essays

    It is important for the top management to develop strong relationship between the organization and employees to fulfill the continuous changing needs of both parties. Organizations expect employees to follow the rules and regulations, work according to the standards set for them, and the employees expect good working conditions, fair pay, fair treatment, secure career, power and involvement in decisions. These expectations of both parties vary from organization to organization. For organizations to address these expectations an understanding of employees’ motivation is required Beer, (1984).…

    • 1955 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    Starbucks Marketing Campaign

    • 2724 Words
    • 11 Pages

    Starbucks is known as the biggest global coffee company all over the world with its chain of more than 17,000 stores in approximate 57 countries currently through its company-owned stores and licensed retail stores (Starbucks, 2011). The first store of Starbucks was first located in Seattle’s Pike Place Market, America, in 1971 with its mission settled at the very soon stage “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” (Starbucks, 2012). The company is well-known and successfully expanded over the world because it has provided a totally different kind of service for customers to enjoy comfortable and relaxed environment in each Starbucks store, which is called the third place between work and home, with their friends or quietly while having the best cups of coffee here. In order to describe the friendly atmosphere at Starbucks stores, the company has said: “It’s not unusual to see people coming to Starbucks to chat, meet up or even work. We’re a neighborhood gathering place, a part of the daily routine – and we couldn’t be happier about it” (Starbucks, 2012).…

    • 2724 Words
    • 11 Pages
    Powerful Essays
  • Better Essays

    Starbucks Management

    • 939 Words
    • 4 Pages

    Management clearly plays one of the biggest roles in how successful a company can and will\be. Starbucks profoundly shows exquisite and powerful connections with their employees and coffee suppliers. Their management skills shadow Mitz Berg’s liaison roles and Katz’s human and conceptual theories by taking it into their own hands to connect and support each supplier. Not only does Starbucks show these great managerial aspects, they portray the beauty of an open system and use of the modern behaviors in their roles. Starbucks is a great example of a beautifully functioning business, integrated with the interpersonal skills needed to thrive.…

    • 939 Words
    • 4 Pages
    Better Essays
  • Best Essays

    First of all, Abraham Maslow’s hierarchy of needs theory is one of the most well known theories of motivation in the world. Maslow states that it could be used to explain most of human behaviour (Maslow, 1987). Many companies motivate their employees by this theory, for instance, Tesco, Starbucks and…

    • 1795 Words
    • 8 Pages
    Best Essays
  • Powerful Essays

    Starbucks want its servicescape to be the “Third Place” between work and home, providing unmatched store experience. Besides aiming to offer perfect coffee products, Starbucks emphasises on human connection in its service. Staffs of Starbucks are expected to be fully engaged with its customers to connect, laugh and uplift its customers’ days. It aims to make an impact on its consumers’ lives. Starbucks also targets to create a sense of belonging, turning Starbucks stores as a haven and as an enjoyable meeting place.…

    • 3090 Words
    • 13 Pages
    Powerful Essays
  • Powerful Essays

    Core Business Skills

    • 2816 Words
    • 12 Pages

    Since Starbucks Coffee is the world's leading brand in coffee, they serve up to 35 million customers from all over the world weekly. Because of their great reputation, they have successfully opened up to 17,000 stores worldwide. The company's mission statement is to 'inspire and nurture human spirit'. Firstly, Starbucks Coffee focus to provide a 'great work environment' to their members so that they are treated with 'respect and dignity'. Secondly, Starbucks Coffee also believes that conducting business ethically is the main key to be successful in a business. As a worldwide and leading-brand company, Starbucks Coffee insists strongly on upholding a culture where diversities are well valued and respected. These diversities include 'inclusion: human connection and engagement', 'equity: fairness and justice', 'accessibility: ease of use and barrier free' so that employees with diverse background are fairly treated and respected to ensure a comfortable and enjoyable workplace (www.starbucks.com 2011).…

    • 2816 Words
    • 12 Pages
    Powerful Essays
  • Powerful Essays

    Thirty years ago Starbucks was a single store in Seattle 's Pike Place Market selling premium roasted coffee. Today it is a global roaster and retailer of coffee with over 7,000 stores in U.S. and outside U.S. Starbucks Co. set out on its current course in the 1980s when the company 's director of marketing came back from a trip to Italy enchanted with the Italian coffeehouse experience. Schultz persuaded the company 's owner to experiment with the coffeehouse format-and the Starbucks ' experience was born. The basic strategy was to sell the company 's own premium roasted coffee, along with freshly brewed espresso-style coffee beverages, a variety of pastries, coffee accessories, teas, and other products, in a tastefully designed coffeehouse setting. The company also stressed providing superior customer service. Reasoning that motivated employees provide the best customer service, Starbucks ' executives devoted a lot of attention to employee hiring and training programs and progressive compensation policies that gave even part-time employees stock option grants and medical benefits. The formula met with spectacular success in the United States, where Starbucks went from obscurity to one of the best known brands in the country in a decade. (Hill, 2003)…

    • 2423 Words
    • 10 Pages
    Powerful Essays

Related Topics