process design matrix
University of Phoenix Material
Process Design Matrix
Process Design Aspect
Service- Papa Johns
Production Line Approach**
Product- Keurig Mini Plus Brewer
Assembly Line Approach**
Design focal point
One touch button that creates the perfect cup of coffee in under 2 minutes
Choice of color (personalize)
Easy clean up (removable drip pan)
Over 268 flavors to choose from
Strategy
Carryout orders must be completed within 20 minutes of order taken
Delievery orders must be delivered in 45 minutes or less.
Personal-attention approach is used to create and promote customer loyalty. It gives the customers a chance to get exactly what they want and voice their opinons.
Process design approach
Process map
Process Performance Measurement
Factory location
California
Massachusetts
Tennesee
Vermont
Virginia
Washington
Canada
Headquarters: Waterbury, Vermont
Facilty layout
Process design
Scheduling
8 hour shifts
One manager in store at all times to ensure the opening and closing of the store goes smoothly. (Inventory check)
One team leader on every shift to keep team members on task
At least 3 team members on one shift and at least 3 drivers to ensure food is delivered as soon as possible
Producting planning
Manufacturing cell- all Keurig products are produce in the same area in the same manner. The product is produced as needed or as ordered.
Workforce
Must be a U.S. citizen
Must be at least 16 years old
Drivers must have a valid drivers license, great driving record
Equal opportunity for all races/ethnicity
High school diploma required for managers
Weighted average- under the weighted average approach, both inventory and the costs of goods sold are based upon the average cost of all units bought during the period. (Inventory, 2014)
Quality
Fresh ingredients used daily
Ingredients rotated out every 4 hours to ensure freshness.
Team members are trained on safety and handling procedures as well as how to make the perfect pizza (cheese, pizza sauce and fresh
Process Design Matrix
Process Design Aspect
Service- Papa Johns
Production Line Approach**
Product- Keurig Mini Plus Brewer
Assembly Line Approach**
Design focal point
One touch button that creates the perfect cup of coffee in under 2 minutes
Choice of color (personalize)
Easy clean up (removable drip pan)
Over 268 flavors to choose from
Strategy
Carryout orders must be completed within 20 minutes of order taken
Delievery orders must be delivered in 45 minutes or less.
Personal-attention approach is used to create and promote customer loyalty. It gives the customers a chance to get exactly what they want and voice their opinons.
Process design approach
Process map
Process Performance Measurement
Factory location
California
Massachusetts
Tennesee
Vermont
Virginia
Washington
Canada
Headquarters: Waterbury, Vermont
Facilty layout
Process design
Scheduling
8 hour shifts
One manager in store at all times to ensure the opening and closing of the store goes smoothly. (Inventory check)
One team leader on every shift to keep team members on task
At least 3 team members on one shift and at least 3 drivers to ensure food is delivered as soon as possible
Producting planning
Manufacturing cell- all Keurig products are produce in the same area in the same manner. The product is produced as needed or as ordered.
Workforce
Must be a U.S. citizen
Must be at least 16 years old
Drivers must have a valid drivers license, great driving record
Equal opportunity for all races/ethnicity
High school diploma required for managers
Weighted average- under the weighted average approach, both inventory and the costs of goods sold are based upon the average cost of all units bought during the period. (Inventory, 2014)
Quality
Fresh ingredients used daily
Ingredients rotated out every 4 hours to ensure freshness.
Team members are trained on safety and handling procedures as well as how to make the perfect pizza (cheese, pizza sauce and fresh