Professionalism in Workplace
PROFESSIONALISM IN THE WORKPLACE SEMINAR
Sunday, 29 April 2012
8:00 am – 12:00 nn
M.H. Del Pilar Campus, Valencia St., Sta. Mesa, Manila
The session is facilitated by Industrial Psychology Group. Target attendees for this Seminar are the Graduate School Students.
Purpose
The purpose of this workshop is to reinforce best practices as well as key concepts and skills that create a professional team and work environment.
Objective
At the end of this course, each participant will:
1. Have a clear understanding of the qualities of a professional person
2. Understand how to develop superior job performance
3. Have a thorough understanding of Organization standards for professionalism in the workplace
4. Have an increased skill level in the area of professional communication
5. Understand the importance of perception management
Contents
1. Introduction and Overview
2. Superior Job Performance
3. Skillful Communication
4. Successful Perception Management
5. Summary and Conclusion
Speakers The following names are the speakers in the Professionalism in the Workplace Seminar.
• Mr. Anthony Villarina
• Mr. Arnulfo Almeniana
• Ms. Avon Pearl Amores
Emcee
• Ms. Annalyn Manero
• Mr. Erwin Sario
Organizers • Arnulfo A. Almeniana
• Pearl Avon S. Amores
• Henmar C. Cardiño
• Joanne A. Garcia
• Annalyn R. Manero
• Sybil Q. Ortguesa
• Erwin B. Sario
• Veron Angeli R. Trinidad
• Anthony G. Villarina
“PROFFESIONALISM IN THE WORKPLACE”
PROFESSIONALISM - “The conduct, aims, or qualities that characterize or mark a profession or a professional person.”
1. SUPERIOR JOB PERFORMANCE - begins with seeing yourself and the services you provide as important
• It is your job to exceed customer expectations!
• Handling complaints is a skill that all professionals must develop into an art.
Tips for effectively handling customer complaints:
1. Listen
2. Understand
3. Apologize
4. Take responsibility
5. Act
6.
Sunday, 29 April 2012
8:00 am – 12:00 nn
M.H. Del Pilar Campus, Valencia St., Sta. Mesa, Manila
The session is facilitated by Industrial Psychology Group. Target attendees for this Seminar are the Graduate School Students.
Purpose
The purpose of this workshop is to reinforce best practices as well as key concepts and skills that create a professional team and work environment.
Objective
At the end of this course, each participant will:
1. Have a clear understanding of the qualities of a professional person
2. Understand how to develop superior job performance
3. Have a thorough understanding of Organization standards for professionalism in the workplace
4. Have an increased skill level in the area of professional communication
5. Understand the importance of perception management
Contents
1. Introduction and Overview
2. Superior Job Performance
3. Skillful Communication
4. Successful Perception Management
5. Summary and Conclusion
Speakers The following names are the speakers in the Professionalism in the Workplace Seminar.
• Mr. Anthony Villarina
• Mr. Arnulfo Almeniana
• Ms. Avon Pearl Amores
Emcee
• Ms. Annalyn Manero
• Mr. Erwin Sario
Organizers • Arnulfo A. Almeniana
• Pearl Avon S. Amores
• Henmar C. Cardiño
• Joanne A. Garcia
• Annalyn R. Manero
• Sybil Q. Ortguesa
• Erwin B. Sario
• Veron Angeli R. Trinidad
• Anthony G. Villarina
“PROFFESIONALISM IN THE WORKPLACE”
PROFESSIONALISM - “The conduct, aims, or qualities that characterize or mark a profession or a professional person.”
1. SUPERIOR JOB PERFORMANCE - begins with seeing yourself and the services you provide as important
• It is your job to exceed customer expectations!
• Handling complaints is a skill that all professionals must develop into an art.
Tips for effectively handling customer complaints:
1. Listen
2. Understand
3. Apologize
4. Take responsibility
5. Act
6.