While the whole world chose to switch over to the New Public Management paradigm from traditional public management, in order to ensure good governance, improved management, social cohesion, efficient service delivery and confidence in public entities, Bangladesh, with no exception, initiated reform efforts aligned with NPM model to transform the inefficient, wasteful and unresponsive bureaucracy into an dynamic one from all aspects.
Since the independence of Bangladesh in 1971, each different regime has attempted to bring about NPM style reforms in the administrative system that suits their policy declarations and political agenda. National governments have constituted reform commissions/ committees from time to time.
New Public Administration Reform Commission (PARC) was constituted in 1997, chaired by A.T.M Shamsul Haque. With a view to achieve socio-economic development of the country by ensuring good governance, PARC completed preparing a report in 2000 that focused on the entire public sector. The then national government in order to keep up …show more content…
This initiative aims to create an interactive platform to facilitate communication between citizens and civil servants to develop the quality and quantity of services that the citizens receive in exchange of their tax money. It has also been included in Secretariat Instruction, 2008 to make public service provision more citizen-led, ensure value for money and provide citizens a written commitment. The CC encourages the involvement of users in discussions about the service, provides information about how to contact, what services to expect, and the ways to seek a remedy in case any problem arises. In the core of CC lie the rights of the public and the obligations of the public