City of Carlsbad, California: Restructuring the Public Works Department
City of Carlsbad, California: Restructuring the Public Works Department (A)
What is your diagnosis of the situation in the Public Works Department?
From the data collected through the OD consultant, diagnostic interviews, focus groups with employees and stakeholders the Public Works Department is facing serious issues. The department is lacking direction, communication, and budget control. From the data showed each department were doing their own thing instead of having a clear mission and vision for their department. The changes were implemented immediately without giving the departments enough notice and allowing time to accept the changes. Another issue that arose was from some of the work process in each department was similar to other departments’ duties. This increases the expenses of the departments, almost wasteful doing the same exact thing. Money is getting thrown out buying similar equipments for the same job but in two different departments
Out of all the issues present, one of the biggest problems in this whole situation is lack of communication. The departments were lacking goals and planning process due to lack of direction from leadership. The engineering department was unsure of the future workload, leading them to feeling anxious for their future workload. The roles and responsibilities seem unsure between the public works director and city engineer. There is a lot of miscommunication or lack of communication taken place to implement all the changes at once.
How would you proceed from this point?
At this point to move forward, the department should come together and unravel the confusion and lack of communication present. Employee health and well-being are very important to the organizations performance. Managers can implement changes but if the employees do not follow through with the changes, then the implementation will be a failure (Nielsen, 2013). It seems the employees have invested their
What is your diagnosis of the situation in the Public Works Department?
From the data collected through the OD consultant, diagnostic interviews, focus groups with employees and stakeholders the Public Works Department is facing serious issues. The department is lacking direction, communication, and budget control. From the data showed each department were doing their own thing instead of having a clear mission and vision for their department. The changes were implemented immediately without giving the departments enough notice and allowing time to accept the changes. Another issue that arose was from some of the work process in each department was similar to other departments’ duties. This increases the expenses of the departments, almost wasteful doing the same exact thing. Money is getting thrown out buying similar equipments for the same job but in two different departments
Out of all the issues present, one of the biggest problems in this whole situation is lack of communication. The departments were lacking goals and planning process due to lack of direction from leadership. The engineering department was unsure of the future workload, leading them to feeling anxious for their future workload. The roles and responsibilities seem unsure between the public works director and city engineer. There is a lot of miscommunication or lack of communication taken place to implement all the changes at once.
How would you proceed from this point?
At this point to move forward, the department should come together and unravel the confusion and lack of communication present. Employee health and well-being are very important to the organizations performance. Managers can implement changes but if the employees do not follow through with the changes, then the implementation will be a failure (Nielsen, 2013). It seems the employees have invested their