Preview

Purchase

Satisfactory Essays
Open Document
Open Document
484 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Purchase
D. Purchase Decision: Buying Value Three possibilities | From whom to buy | * which depends on such considerations * Terms of sale * Past experience buying from the seller * Return policy. | | When to buy | * which can be influenced by * store atmosphere * time pressure * a sale * pleasantness of the shopping experience. | During the purchase decision stage, the consumer may form an intention to buy the most preferred brand or product.

Key Points * During this time, the consumer may form an intention to buy the most preferred brand because he has evaluated all the alternatives and identified the value that it will bring him. * The final purchase decision, can be disrupted by two factors: 1. Negative feedback of others and our level of motivation to comply or accept the feedback. 2. The decision may be disrupted due to a situation that one did not anticipate, such as losing a job or a retail store closing down. * During this stage, the consumer must decide the following: 1. from whom he should buy, 2. when to buy, and 3. whether to buy
Examples
* Alternatively, they may also decide that they want to make the purchase at some point in the near or far future perhaps because the price point is above their means or simply because they might feel more comfortable waiting.
The purchase decision is the fourth stage in the consumer decision process and when the purchase actually takes place. During this time, the consumer may form an intention to buy the most preferred brand because he has evaluated all the alternatives and identified the value that it will bring him.
According to Philip Kotler, Keller, Koshy and Jha (2009), the final purchase decision, can be disrupted by two factors: 1. Negative feedback of others and our level of motivation to comply or accept the feedback. For example, after going through the need recognition, information search, and

You May Also Find These Documents Helpful

  • Better Essays

    MGMT 522 week3 quiz

    • 2490 Words
    • 10 Pages

    3. (TCOs C, H) What are the five stages in the buying decision process? Briefly describe each. (Points : 5)…

    • 2490 Words
    • 10 Pages
    Better Essays
  • Better Essays

    Cereal Aisle Analysis

    • 1249 Words
    • 5 Pages

    To understand how the consumer progressed through the consumer behavior process, we must first understand the consumer buying process. It is also important to note that not every consumer goes through all the stages. There are six stages in the consumer buying process: Problem Recognition (need) - in this stage the consumer realizes that they are lacking something, therefor they have a need; Information Search- now that the consumer has acknowledged their need (or want) they start finding the necessary information or taking the necessary actions to fulfill their need; Evaluation of Alternatives- in this stage the consumer knows what they need or they at least have some general idea, and now they are looking at all the options available to them; Purchase Decision- At this point the consumer is now processing all the information from the evaluation of alternatives, and deciding to move forward with their purchase or not; Purchase- this is the stage where the transaction is complete. The need that was previously acknowledged has been met; Post Purchase Evaluation- At this point the consumer decides whether they are happy with their purchasing decision or if they have feelings or remorse.…

    • 1249 Words
    • 5 Pages
    Better Essays
  • Good Essays

    P2 Unit 4 Business

    • 130 Words
    • 1 Page

    For this task, I will discuss how buyer behavior affects the different buying situations. I will also give at least two examples for this.…

    • 130 Words
    • 1 Page
    Good Essays
  • Satisfactory Essays

    Groupon case study

    • 521 Words
    • 3 Pages

    purchase decision - the consumer has considered all the options and has come to a decision.…

    • 521 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Marketing Concepts

    • 609 Words
    • 3 Pages

    Consumer decision making is explained and viewed as a complex process that is conducted in steps in which consumers identify their needs, collect information, evaluate alternatives, and make the purchase decision. Some refer this process as problem solving phenomena. These actions are determined by psychological and economical factors, and are influenced by environmental factors such as cultural, group, and social values. Consumer’s decision making differ in many ways, just as problem solving…

    • 609 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Consumer Decision Process

    • 1042 Words
    • 5 Pages

    The starting point of any purchase decision is a customer need. Need recognition occurs when an individual senses a difference between what he or she perceives to be ideal versus the actual state of affairs. Marketers must know consumers’ needs; they have a better idea of how to improve the products, more effective programmes and more user-friendly distribution channels. Firms sometimes make mistakes of developing new products based on what they able to manufacture instead of based on what consumers want to buy. Procter & Gamble have made the mistake of flooding the market with unnecessary product variations. The company said its goal was to offer more choices to consumers, but unfortunately the choices didn’t meet any unmet needs. In term of…

    • 1042 Words
    • 5 Pages
    Satisfactory Essays
  • Powerful Essays

    He states that this allows for two major influences on decision making. The first influence is if people hold a bias to favor one decision over another, then that will alter how they perceive the product. They will solely make a decision on that bias and keep to it. In our book, it explains this with brand equity. The outcome shows that a consumer will decide based on the belief that this brand is better than all of the others and not think twice to purchase.…

    • 1806 Words
    • 8 Pages
    Powerful Essays
  • Better Essays

    Consumer Buyer Behaviour

    • 5978 Words
    • 24 Pages

    Consumers make decisions on a daily basis and about nearly every product they buy and use, Blackwell et al. (2006, p.69). Complex buying behaviour occurs when the consumer is highly involved with the purchase. High-involvement purchases include those involving high expenditure or personal risk, usually associated to purchases such as buying a house, laptop, diamond ring or motor vehicle. These items are not purchased often, and the tasks associated to the decision process are complex because the risk is high in terms of the significant financial commitment needed to go through with the decision. The large differences among brands or products require a person to gather a substantial amount of information prior to purchasing the good or service. The high involvement requires the consumer to engage in what’s called extended problem solvingextended problem solvingPurchasing decisions in which a consumer gathers a significant amount of information before making a decision., where they spend a lot of time comparing the features of the products, the prices, warrantees, and so forth. High-involvement products can cause buyers a great deal of post purchase dissension if they are unsure about their purchases to begin with, therefore it is best to exhaust all the options available to them.…

    • 5978 Words
    • 24 Pages
    Better Essays
  • Satisfactory Essays

    Consumer Buying Behavior:

    • 459 Words
    • 2 Pages

    The marketer wants to understand how the stimuli are changed into responses inside the consumer's black box, which has two parts. First, the buyer's characteristics influence how he or she perceives and reacts to the stimuli. Second, the buyer's decision process itself affects the buyer's behavior. This chapter looks first at buyer characteristics as they affect buying behavior, and then discusses the buyer decision process.…

    • 459 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Cox, Anthony. Cox, Dena. Anderson, Ronald. (2005). Reassessing the Pleasures of Store Shopping. Journal of Business Research. Vol. 58. pp. 250-259.…

    • 2538 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    4. In general, who is usually involved more in the purchase decision?(you may choose more than one answer)…

    • 665 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Decision Making Process

    • 3619 Words
    • 15 Pages

    The decision making is the very important in our business environment because as we know many company are trying to get rare resource so we cannot do mistake in decision making to buy something expensive things .As a manager, the manager need to know how to decide the decision and need to think continuously about his decision .The manager want to the computer for his company so that he need to know the buyer decision process and need to use the process. Buyer decision processes are the decision making processes undertaken by consumers in regard to a potential market transaction before, during, and after the purchase of a product or service. In the decision process need to imply five stages with every purchase but sometimes we can skip and reverse the some stages because we need to buy many purchase. The marketers need to concern in buying process rather than only on the purchase decision.…

    • 3619 Words
    • 15 Pages
    Powerful Essays
  • Powerful Essays

    Consumer Behaviour

    • 2584 Words
    • 11 Pages

    As a case, one Chinese family intends to buy a station wagon recently. The purchase activity will experience series decision-making process due to the automobile is valuable equipment for the family. Neal, Quester and Hawkins (1999) define that consumer decision making process consists of five stages: problem recognition, information search, alternative evaluation purchase, postpurchase activities. Different members of the family would play different roles in the process.…

    • 2584 Words
    • 11 Pages
    Powerful Essays
  • Good Essays

    Generally, the purchaser passes through five distinct stages in taking a decision for purchasing a particular commodity. These stages are: (i) need arousal, (ii) information search, (iii) evaluation behavior, (iv) purchase decision, and (v) post purchase feelings.…

    • 1356 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    Economic Statistics

    • 3241 Words
    • 13 Pages

    e.) To determine what other factors, aside from brand, do buyers from this segment take into consideration before buying…

    • 3241 Words
    • 13 Pages
    Powerful Essays