QUALITY MANAGEMENT
PRODUCTION AND
OPERATIONS
MANAGEMENT
Chapter 17
QUALITY
MANAGEMENT
Chapter 17
Quality Management
Benefits of Quality Control
I.
II.
Minimum scrap or rework due to reduced defectives.
Reduced cost of labour and material as a result of reduced defectives. III. Uniform quality and reliability of product help in increasing sales turn over.
IV. Reduced variability resulting in-higher quality and reduced production bottle necks.
V. Reduced inspection and reduced inspection costs.
VI. Reduced customer complaints.
VII. Increased quality consciousness among employees.
VIII. Higher operating efficiency.
XI. Better utilisation of resources.
X. Better customer satisfaction and employee satisfaction
Himalaya Publishing House
Production and Operations Management
By K. Aswathappa & K. Shridhara Bhat
Chapter 17
Quality Management
Quality Assurance: Activity of providing adequate confidence that a product or service will satisfy given requirement for quality.
A.
B.
C.
D.
Ensuring Quality
Control of Engineering Quality
Control of Purchased Material Quality
Control of Manufacturing Quality
Actions Supporting the Product After Delivery
Himalaya Publishing House
Production and Operations Management
By K. Aswathappa & K. Shridhara Bhat
Chapter 17
Quality Management
Statistical Quality Control
(SQC)
Statistical Quality Control: Application of statistical techniques to accept or reject products already produced or to control the process while it is being carried out.
Statistical Process Control (SPC): Statistical evaluation of the output of a process during production. Himalaya Publishing House
Production and Operations Management
By K. Aswathappa & K. Shridhara Bhat
Acceptance Sampling
Chapter 17
Quality Management
Acceptance Sampling: A statistical technique used to take a decision regarding acceptance or rejection of a lot without having to examine the entire lot.
OPERATIONS
MANAGEMENT
Chapter 17
QUALITY
MANAGEMENT
Chapter 17
Quality Management
Benefits of Quality Control
I.
II.
Minimum scrap or rework due to reduced defectives.
Reduced cost of labour and material as a result of reduced defectives. III. Uniform quality and reliability of product help in increasing sales turn over.
IV. Reduced variability resulting in-higher quality and reduced production bottle necks.
V. Reduced inspection and reduced inspection costs.
VI. Reduced customer complaints.
VII. Increased quality consciousness among employees.
VIII. Higher operating efficiency.
XI. Better utilisation of resources.
X. Better customer satisfaction and employee satisfaction
Himalaya Publishing House
Production and Operations Management
By K. Aswathappa & K. Shridhara Bhat
Chapter 17
Quality Management
Quality Assurance: Activity of providing adequate confidence that a product or service will satisfy given requirement for quality.
A.
B.
C.
D.
Ensuring Quality
Control of Engineering Quality
Control of Purchased Material Quality
Control of Manufacturing Quality
Actions Supporting the Product After Delivery
Himalaya Publishing House
Production and Operations Management
By K. Aswathappa & K. Shridhara Bhat
Chapter 17
Quality Management
Statistical Quality Control
(SQC)
Statistical Quality Control: Application of statistical techniques to accept or reject products already produced or to control the process while it is being carried out.
Statistical Process Control (SPC): Statistical evaluation of the output of a process during production. Himalaya Publishing House
Production and Operations Management
By K. Aswathappa & K. Shridhara Bhat
Acceptance Sampling
Chapter 17
Quality Management
Acceptance Sampling: A statistical technique used to take a decision regarding acceptance or rejection of a lot without having to examine the entire lot.