Questions on IT
Examples of Essay Questions for Exam1
Chapter 1:
1). Describe the four steps taken in solving a business problem.(A process, not an event) * Problem identification (is to understand what kind of problem exists). * Solution design (is to design solutions to the problems you have identified) * Solution evaluation and choice (choosing the “best” solution for your business firm) * Implementation (the best solution is one that can be implemented, including building the solution and introducing it into the organization)
2) What is the difference between information technology and information systems? Describe some of the functions of information systems.
Information technology is the use of computer hardware, software and associated technologies to process data and achieves company’s business objectives. Some examples of information technologies include mobile computer devices such as PDAs as well as online banking software.
Information technology can be thought of essentially as a way of implementation and management of computer information systems.
Information system is a computerized set of interrelated tools and procedures that collect and store data, and produce information. Main function of the information system is transforming the data into meaningful information and as a result supporting the decision making process. An information system can be for instance collecting employees’ personal details, bank account details and the amount of hours worked and turning it into monthly payroll and tax payments. Another example is paying bills online where the information about payment request such as amount, date and account details is collected, processed and sent to the correct bank account.
3) The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives.
Chapter 1:
1). Describe the four steps taken in solving a business problem.(A process, not an event) * Problem identification (is to understand what kind of problem exists). * Solution design (is to design solutions to the problems you have identified) * Solution evaluation and choice (choosing the “best” solution for your business firm) * Implementation (the best solution is one that can be implemented, including building the solution and introducing it into the organization)
2) What is the difference between information technology and information systems? Describe some of the functions of information systems.
Information technology is the use of computer hardware, software and associated technologies to process data and achieves company’s business objectives. Some examples of information technologies include mobile computer devices such as PDAs as well as online banking software.
Information technology can be thought of essentially as a way of implementation and management of computer information systems.
Information system is a computerized set of interrelated tools and procedures that collect and store data, and produce information. Main function of the information system is transforming the data into meaningful information and as a result supporting the decision making process. An information system can be for instance collecting employees’ personal details, bank account details and the amount of hours worked and turning it into monthly payroll and tax payments. Another example is paying bills online where the information about payment request such as amount, date and account details is collected, processed and sent to the correct bank account.
3) The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked for, and it was cleared up by hiring more sales representatives.