Rail Transport in India and Indian Railways

The Indian Railway Catering and Tourism Corporation Limited (IRCTC) is a public sector company set up and fully owned by the Ministry of Railways. The IRCTC has been incorporated under the Companies Act 1956, has its Registered Office at 9th Floor, Bank of Baroda Building, Sansad Marg, New Delhi 110001. This company has been formed to function as an extended arm of the Indian Railways to upgrade, professionalize and manage the catering and hospitality services at stations, on trains and other locations and to promote domestic and international tourism through development of budget hotels, special tour packages, information, commercial publicity and global reservation systems. the objective of upgrading and managing rail catering and hospitality. IRCTC Ltd. goes functional for adequately harnessing the tourism and catering potential, worth Rs 500 crore that exists on the Indian Railways. A Memorandum of Understanding was signed between IRCTC Ltd. and Indian Railways to this effect on 12th April, 2002

* Login facility. Where the customer can login and book the ticket through the credit card * They provide Alerts and updates for the changes made in schedules, timings, rules and regulation etc. * They also provide other services like customer can buy commonwealth games ticket from its site * Through railtourismindia.com they provide many facilities like information about the tourist trains, hotel booking, various holiday packages, best selling rail tour packages, discounts on hotel booking, booking a car etc. * Also they provide the user guide where the customer is provided guidance that how they can book e-ticket or cancel the e-ticket * They provide a link for the enquiries where the customer can see their ticket reservation status * Under the general information link they provide the information about the rules and policies of Indian railway, terms and condition etc. * For the agents they have a link in which they gives information