Rakesh Petrol Pump
Modeling Queuing Phenomenon at Petrol Pumps
-A Case Study of Bharat Petroleum
Rakesh Kumar
Lecturer
School of Mathematics
Shri Mata Vaishno Devi University, Sub Post Office, Katra-182320 (J&K)-INDIA
Abstract
The queuing problems are more frequent everywhere. A significant amount of time and resources are wasted if we do not have a suitable mechanism to deal with the rising congestion/queuing problems. This study is a part of a consultancy project which is undertaken at Bharat Petroleum. The problems of queues at various refueling points have been studied and the key reasons which result into long queues have been identified. The main objective is to study the queuing phenomena of vehicles and minimize the queues at various refueling points. The relevant data have been collected and the queuing analyses of different queues have been performed using TORA (Techniques of Operations Research Applications) software. Finally, some useful suggestions have been made.
Introduction
The problems of queues/ waiting lines are very common in our everyday life. Queues are usually seen at bus stop, ticket booths, petrol pump, bank counter, traffic lights and so on. Queuing theory deals with the mathematical description of behavior of queues. Queuing theory can be applied to a variety of operational situations where it is not possible to predict accurately the arrival rate of customers and service rate of service facilities. In particular, it can be used to determine the level of service (either the service rate or the number of service facilities).
The present study is a part of a consultancy project which is undertaken at Bharat Petroleum petrol pump in Greater Noida, India. Bharat Petroleum petrol pump is one and only petrol pump in Greater Noida near the heart of the city adjacent to Ansal Plaza. It is the only petrol pump between Greater Noida and Noida 24 km expressway. Due to one and only fuel outlet in the city long queues can easily be seen in the service area.
-A Case Study of Bharat Petroleum
Rakesh Kumar
Lecturer
School of Mathematics
Shri Mata Vaishno Devi University, Sub Post Office, Katra-182320 (J&K)-INDIA
Abstract
The queuing problems are more frequent everywhere. A significant amount of time and resources are wasted if we do not have a suitable mechanism to deal with the rising congestion/queuing problems. This study is a part of a consultancy project which is undertaken at Bharat Petroleum. The problems of queues at various refueling points have been studied and the key reasons which result into long queues have been identified. The main objective is to study the queuing phenomena of vehicles and minimize the queues at various refueling points. The relevant data have been collected and the queuing analyses of different queues have been performed using TORA (Techniques of Operations Research Applications) software. Finally, some useful suggestions have been made.
Introduction
The problems of queues/ waiting lines are very common in our everyday life. Queues are usually seen at bus stop, ticket booths, petrol pump, bank counter, traffic lights and so on. Queuing theory deals with the mathematical description of behavior of queues. Queuing theory can be applied to a variety of operational situations where it is not possible to predict accurately the arrival rate of customers and service rate of service facilities. In particular, it can be used to determine the level of service (either the service rate or the number of service facilities).
The present study is a part of a consultancy project which is undertaken at Bharat Petroleum petrol pump in Greater Noida, India. Bharat Petroleum petrol pump is one and only petrol pump in Greater Noida near the heart of the city adjacent to Ansal Plaza. It is the only petrol pump between Greater Noida and Noida 24 km expressway. Due to one and only fuel outlet in the city long queues can easily be seen in the service area.
References: 1. Taha, H. A., Operations Research, 7th Ed. (2005).