Read And Respond To The 5 Situations Below
1. Read and respond to the 5 situations below, describing what you would recommend given each situation, and using at least one of the ethical frameworks or theories discussed in Ch. 12 for each scenario. Submit your answers in a Word document.
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Situation 1
The help desk is part of the group assigned to Doug Smith, the manager of office automation. The help desk has produced very low quality work for the past several months. Smith has access to the passwords for each of the help desk members’ computer accounts. He instructs the help desk supervisor to go into each hard drive after hours and obtain a sample document to check for quality control for each pool member.
Situation 2
Kate Essex is the supervisor of the customer service representative group for Enovelty.com, a manufacturer of novelty items. This group spends its workday answering calls, and sometimes placing calls, to customers to assist in solving a variety of issues about orders previously placed with the company. The company has a rule that personal phone calls are only allowed during breaks. Essex is assigned to monitor each representative on the phone for 15 minutes a day, as part of her regular job tasks. The representatives are aware that Essex will be monitoring them, and customers are immediately informed when they begin their calls. Essex begins to monitor James Olsen, and finds that he is on a personal call regarding his sick child. Olsen is not on break.
Situation 3
Jane Mark was the newest hire in the IS group at We_Sell_More.com, a business on the Internet. The company takes in $30 million in revenue quarterly from Web business. Jane reports to Sam Brady, the VP of IS. Jane is assigned to a project to build a new capability into the company Web page that facilitates linking products ordered with future offerings of the company. After weeks of analysis, Jane concluded that the best way to incorporate that capability is to buy a software package from a small start-up company
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Situation 1
The help desk is part of the group assigned to Doug Smith, the manager of office automation. The help desk has produced very low quality work for the past several months. Smith has access to the passwords for each of the help desk members’ computer accounts. He instructs the help desk supervisor to go into each hard drive after hours and obtain a sample document to check for quality control for each pool member.
Situation 2
Kate Essex is the supervisor of the customer service representative group for Enovelty.com, a manufacturer of novelty items. This group spends its workday answering calls, and sometimes placing calls, to customers to assist in solving a variety of issues about orders previously placed with the company. The company has a rule that personal phone calls are only allowed during breaks. Essex is assigned to monitor each representative on the phone for 15 minutes a day, as part of her regular job tasks. The representatives are aware that Essex will be monitoring them, and customers are immediately informed when they begin their calls. Essex begins to monitor James Olsen, and finds that he is on a personal call regarding his sick child. Olsen is not on break.
Situation 3
Jane Mark was the newest hire in the IS group at We_Sell_More.com, a business on the Internet. The company takes in $30 million in revenue quarterly from Web business. Jane reports to Sam Brady, the VP of IS. Jane is assigned to a project to build a new capability into the company Web page that facilitates linking products ordered with future offerings of the company. After weeks of analysis, Jane concluded that the best way to incorporate that capability is to buy a software package from a small start-up company