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Ayoko, O. B., Callan, V. J., & Hartel, C. E. J. (2003). Workplace conflict, bullying, and counterproductive behaviours. International Journal of Organizational Analysis, 11(4), 283-301. Retrieved from http://www.personal.psu.edu/faculty/k/r/krm10/PSY597SP07/Week%207%20readings/Ayoko%20et%20al%202003.pdf

Zarankin, T. G. (2008). A new look at conflict styles: Goal orientation and outcome preferences. International Journal of Conflict Management, 19(2), 167-184. Retrieved from ProQuest Education Journals database. http://search.proquest.com.ezproxy.waikato.ac.nz/docview/621949174?accountid=17287

Bar-Tal, D., Halperin, E., & Rivera, J. D. (2007). Collective emotions in conflict situations: Societal implications. Journal of Social Issues, 63(2), 441-460. Retrieved from http://scholar.google.co.nz/scholar?q=collective+emotions+in+conflict+situations&hl=en&as_sdt=1%2C5&as_sdtp=on

Conerly, K., & Tripathi, A. (2004). What is your conflict style? Understanding and dealing with your conflict style. The Journal for Quality and Participation, 27(2), 16-20. Retrieved from ProQuest Education Journals database. http://search.proquest.com.ezproxy.waikato.ac.nz/docview/219147248?accountid=17287# Leung, T., & Kim, M. (2007). Eight conflict handling styles validation of model and instrument. Journal of Asian Pacific Communication, 17(2), 173-198. Doi: 10.1075/japc.17.2.03leu

Nair, N. (2008). Towards understanding the role of emotions in conflict: A review and future directions. International Journal of Conflict Management,19(4), 359-381. Retrieved from ProQuest Education Journals database. http://search.proquest.com.ezproxy.waikato.ac.nz/docview/621670627?accountid=17287# Maiese, M. (2007). Engaging the emotions in conflict intervention. Conflict Resolution Auarterly ,24(2), 187-195. Doi: 10.1002/crq.167
Retrieved from http://onlinelibrary.wiley.com/doi/10.1002/crq.167/abstract

Aritzeta, A., Ayestaran, S., &

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