Resume
Nimesh Shanitha Yatawara
Residential Address: no 179 Holland road Burwood East Vic Mobile Phone: 0450676811 (preferred contact method)
Email: nimesh.yatawara@gmail.com
EDUCATION:
Current Final semester at Deakin University 2013: Bachelor of commerce (double major in management and marketing)
2010–2012 Australian College of Business and Technology Sri Lanka Diploma in Business and Advanced Diploma in Business (double major in management and marketing)
1996-2010 Trinity College Kandy Sri Lanka 2007: Successfully completed Ordinary level examination 2010: Successfully completed London A/level examination (maths stream) * IELTS –7.5 Band Score
WORK EXPERIENCE: * Worked part time as a Field Service Representative for Nielsen Sri Lanka from 2010 June -2010 December. Duties * Provide outstanding field service support to customers. * Prepare and maintain service related documentations. * Develop professional and healthy relationship with clients, management and internal staffs. * Marketing Executive at Dambullu Furniture’s Sri Lanka from 2010 December -2011 August. Duties * Maintaining a customer database * Researching and reporting on external opportunities * Understanding current and potential customers * Managing the customer journey (customer relationship management) * Developing the marketing strategy and plan * Call centre agent at Tellida call centre Sri Lanka from 2011 August- 2012 May.
Duties
* Support and provide superior service via phone
* Use questioning and listening skills that support effective telephone communication.
* Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
* Understand the impact of attitude in handling calls
Residential Address: no 179 Holland road Burwood East Vic Mobile Phone: 0450676811 (preferred contact method)
Email: nimesh.yatawara@gmail.com
EDUCATION:
Current Final semester at Deakin University 2013: Bachelor of commerce (double major in management and marketing)
2010–2012 Australian College of Business and Technology Sri Lanka Diploma in Business and Advanced Diploma in Business (double major in management and marketing)
1996-2010 Trinity College Kandy Sri Lanka 2007: Successfully completed Ordinary level examination 2010: Successfully completed London A/level examination (maths stream) * IELTS –7.5 Band Score
WORK EXPERIENCE: * Worked part time as a Field Service Representative for Nielsen Sri Lanka from 2010 June -2010 December. Duties * Provide outstanding field service support to customers. * Prepare and maintain service related documentations. * Develop professional and healthy relationship with clients, management and internal staffs. * Marketing Executive at Dambullu Furniture’s Sri Lanka from 2010 December -2011 August. Duties * Maintaining a customer database * Researching and reporting on external opportunities * Understanding current and potential customers * Managing the customer journey (customer relationship management) * Developing the marketing strategy and plan * Call centre agent at Tellida call centre Sri Lanka from 2011 August- 2012 May.
Duties
* Support and provide superior service via phone
* Use questioning and listening skills that support effective telephone communication.
* Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
* Understand the impact of attitude in handling calls