Review of Operations Management
Course title
Review of Operations Management in
Lead Way Business Group
International
Contents
Executive Summary
Introduction and Organisational Background
Methodology
Limitations of Research
Literature Review
Motivation and Culture
Employee Reward
Conclusion
Recommendations
References
Need for Strategic Human Resource Procedures for Effectiveness Operation Mangement in Lead Way Business Group International.
This report is an evaluation of Lead Way Business Group International (LWBGI) a general business multinational servicing firms, human resource practices to see if it effective and follows best international best practices, in relation to its rewarding employees performance and what system sand strategies it uses to engage its staff towards achieving its goals and objectives as a business.
The challenges that LWBG1 face is that of its operation management in its call centre department. Recent changes in its management structure of the centre has led to a decline in profits. It needs to adopt a strategic Human Resource strategy to be able to maintain its customer base and ultimately its profits. To achieve get a holistic view of its Human resource policies and practices a robust examinations was undertaking to identify the level of motivation and the attitudinal disposition of the staff of the at different level from the Executive team to the newest recruit to the company .
As with most companies in its industry Lead Way aim and drive for doing business differently was to save money whilst still meeting the level of excellence in service that its clientele demand and also the in order to fulfil its obligation as a whole
Lead Way has a relatively highly motivated team of employees this may be as a result of its qualities of leaders and managers in the Human Capital division however some variances occur in the level of enthusiasm in all the other parts of the company this is due to an ongoing
Review of Operations Management in
Lead Way Business Group
International
Contents
Executive Summary
Introduction and Organisational Background
Methodology
Limitations of Research
Literature Review
Motivation and Culture
Employee Reward
Conclusion
Recommendations
References
Need for Strategic Human Resource Procedures for Effectiveness Operation Mangement in Lead Way Business Group International.
This report is an evaluation of Lead Way Business Group International (LWBGI) a general business multinational servicing firms, human resource practices to see if it effective and follows best international best practices, in relation to its rewarding employees performance and what system sand strategies it uses to engage its staff towards achieving its goals and objectives as a business.
The challenges that LWBG1 face is that of its operation management in its call centre department. Recent changes in its management structure of the centre has led to a decline in profits. It needs to adopt a strategic Human Resource strategy to be able to maintain its customer base and ultimately its profits. To achieve get a holistic view of its Human resource policies and practices a robust examinations was undertaking to identify the level of motivation and the attitudinal disposition of the staff of the at different level from the Executive team to the newest recruit to the company .
As with most companies in its industry Lead Way aim and drive for doing business differently was to save money whilst still meeting the level of excellence in service that its clientele demand and also the in order to fulfil its obligation as a whole
Lead Way has a relatively highly motivated team of employees this may be as a result of its qualities of leaders and managers in the Human Capital division however some variances occur in the level of enthusiasm in all the other parts of the company this is due to an ongoing
References: Cheng, H. K. and Tang, Q. C. 2007, Free Trial or No Free Trial: Optimal Software Product Design with Network Effects, Available at SSRN: Euchner, James A, 2010, ‘The Limits of Crowd’ Research-Technology Management, Vol Garcia HF, 2012, ‘Leadership communications: planning for the desired reaction’, Strategy and Leadership, VOL. 40 Issue. 6, pp. 42-45 H Hayes, R. H. and S. C. Wheelwright (1979a). "Link manufacturing process and product life cycles."Harvard Business Review (January-February): 133. Hayes, R. H. and S. G. Wheelwright (1979b). "The dynamics of process-product life cycles." Harvard Business Review (March-April): 127. Hayes, R. H. and S. G. Wheelwright (1984) “Restoring our competitive edge competing through manufacturing” N.Y Chichester, Wiley. Paauwe J and Boselie P (2005), Best Practices….in Spite of Performance; Just a Matter of Imitation, International Journal of Human Resource Management, 16 June Slack Nigel and Lewis, Mike (2001) Operations Strategy” Harlow, England; N.Y Financial Times Prentice-Hall. Taylor, Frederick Winslow (1911). The Principles of Scientific Management. New York, NY, US and London, UK: Harper & Brothers. LCCN 11010339. OCLC 233134. Also available from Project Gutenberg.