Ripley Ripley Case

According to the guest, ticket was rung up incorrectly as she stated that she only wanted the basic admission ticket. Two tickets were purchased from the Guinness museum. The total for 2 tickets was $40. So when purchasing 2 basic admission Ripley’s tickets, the museum alone should be $40 as well. Employee gave a myriad of ticket options but did not offer a guidebook to the guest. When paying for the tickets, the total would have trigger our guest something was rung up incorrectly. In the report, she stated “the buildings were well mark with big signs, bright colors, and loud music”. At the time of the transaction, music was playing in the background. It could have been a distraction to the guest at the time when closing the transaction. The