Role Play, Assessments And Summary Of Learning
Role plays, Assessments and Summary of Learning Paper
Sheena Patrick
Communication Skills for the Human Services Professional/BSHS/322
11/14/2010
Role plays, Assessments and Summary of Learning Paper
For any professional to be good at his or her job practice is important. In the field of human services we will experience many situations that we are not prepared for, but if we practice similar situations we can react accordingly to any situation we are in. Role plays help the professional gain a level of comfort with how they talk, look and communicate with the other person. The assessment afterwards can offer insight for the human services professional on how his or her facial cues, body gestures express feelings and emotions. …show more content…
Majority of team members marked competent in maintaining good eye contact, greeting the individual allowing the individual ample time to talk. Some members had a hard time relaxing during the scenario when they had to talk to someone that they knew. Majority of the team members also need to work on maintaining a comfortable posture and keeping direct contact with the other person without coming across as intimidating. We also agreed that the interview process made us nervous and intimidating at times because it was a new situation. Once I started the role play as being a supervisor who had to discuss with my employee feeling ‘burnout’ on the job I was able to relax. I think that it will be easier to work with strangers as I will not know them and we will not have a relationship of any …show more content…
At the beginning of the interview a few team members agreed that smiling too much because they knew the guest reviewer was a problem but we were easily able to adjust as the interview went on. One team member complained about not knowing how to be authoritative when trying to reprimand an employee. During the interview a team member described having a hard time knowing the right things to say without hurting the person’s feelings. Even though we want the employee to realize that he or she need to perform better on the job we have to also keep in mind the other person’s feelings. I had created a line of questioning for the interview but had gotten side track with trying to allow the person ample enough time to explain her emotions about the
Sheena Patrick
Communication Skills for the Human Services Professional/BSHS/322
11/14/2010
Role plays, Assessments and Summary of Learning Paper
For any professional to be good at his or her job practice is important. In the field of human services we will experience many situations that we are not prepared for, but if we practice similar situations we can react accordingly to any situation we are in. Role plays help the professional gain a level of comfort with how they talk, look and communicate with the other person. The assessment afterwards can offer insight for the human services professional on how his or her facial cues, body gestures express feelings and emotions. …show more content…
Majority of team members marked competent in maintaining good eye contact, greeting the individual allowing the individual ample time to talk. Some members had a hard time relaxing during the scenario when they had to talk to someone that they knew. Majority of the team members also need to work on maintaining a comfortable posture and keeping direct contact with the other person without coming across as intimidating. We also agreed that the interview process made us nervous and intimidating at times because it was a new situation. Once I started the role play as being a supervisor who had to discuss with my employee feeling ‘burnout’ on the job I was able to relax. I think that it will be easier to work with strangers as I will not know them and we will not have a relationship of any …show more content…
At the beginning of the interview a few team members agreed that smiling too much because they knew the guest reviewer was a problem but we were easily able to adjust as the interview went on. One team member complained about not knowing how to be authoritative when trying to reprimand an employee. During the interview a team member described having a hard time knowing the right things to say without hurting the person’s feelings. Even though we want the employee to realize that he or she need to perform better on the job we have to also keep in mind the other person’s feelings. I had created a line of questioning for the interview but had gotten side track with trying to allow the person ample enough time to explain her emotions about the