A-1)
Romeo Engine Plant has established the Romeo Quality Process (RQP) with the objective of;
-Understanding customer expectations on engine performance,
-Deploying such understanding in the manufacturing process and achieve minimal Variation,
By employing;
- Zero-defect philosophy,
- No rework policy,
- Continuously improving product quality and process efficiency.
A-2)
Deploying teams responsible for manufacturing, engineering, Quality Control, Production systems and supplier relationships.
Laid down target levels for product and process characteristics adapting a Zero defects philosophy.
No rework approach Defective engines during the manufacturing process were scrapped. Engine Exchange Program; if an engine is identified to be defective by the Dealers or assembly plants and the same cannot be fixed by minor repair, such engines are exchanged with new ones and the complaint ones are brought to the factory for evaluation.
Complaint form and Action plan; Quality problem are logged in to a complaint form and action plan were prepared within 24 hours. Plans shall specify the defect, the solution and steps to prevent recurrence. Quality problems originating from out side the plants called for action plans of less than 24 hours.
Vehicle Quality survey; Bench marking Romeo engines against those used by competitors to attain best-in-class quality.
Life Education Centre (LEC); Education and training initiative offering courses from high school equivalency to graduate technical and management skills.
Knowledge based integrated design and engineering with process staff integration of very high level.
Product development structure: Adopted a do-it-differently philosophy by think–problem solve-ensure quality methodology.
Flexible work assignments, Encouraging initiative, creativity and prudent risk taking by production staff and mangers.
Information system: Highly customized, integrated and real time systems