Room Division
ROOMS DIVISION
INFORMATION SHEET 1:
I. HOTEL ORGANIZATION The following organizational criteria determine the staffing composition of a hotel: * A hotel’s size classification * A hotel’s location type * A hotel’s product type (service level and target market) A. FUNCTIONAL DEPARTMENTS
Most full-service hotels have six main functional departments. Each of these departments will exist, in the form or another, regardless of location type or product type, They include: * Rooms Division * Food and Beverage * Accounting * Human Resources * Engineering * Sales and catering
Interaction of Functional Departments with the Rooms Division * Food and Beverage
Manual posting of outlet charges * Human Reources
Staffing
Training * Accounting
Night Audit Currency Control * Engineering
Maintain the quality of the guest room
Hotel infrastructure maintenance * Sales and Catering
Transient room sales
Group bookings
B. MANANGEMENT STRUCTURE 1. TOP LEVEL MANAGEMENT A traditional deployment scenario includes * General Manager * Director of Food and Beverage * Director of marketing * Director of Human Resources * Director of Engineering * Controller 2. DEPARTMENT HEADS * These mangers are involved in day to day hotel operations * Each member of the leadership team may have one or more department heads reporting to him or her * Department head level managers may in turn have entry level managers reporting to them.
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1.3 HOTEL DEPARTMENTS:
1.Rooms Division Department is typically composed of five different departments: a) Front Office b) Reservation c) Housekeeping d) Uniformed Services e) Telephone
a) Front Office: Sell guestrooms; register guests and design guestrooms Coordinate guest services Provide
INFORMATION SHEET 1:
I. HOTEL ORGANIZATION The following organizational criteria determine the staffing composition of a hotel: * A hotel’s size classification * A hotel’s location type * A hotel’s product type (service level and target market) A. FUNCTIONAL DEPARTMENTS
Most full-service hotels have six main functional departments. Each of these departments will exist, in the form or another, regardless of location type or product type, They include: * Rooms Division * Food and Beverage * Accounting * Human Resources * Engineering * Sales and catering
Interaction of Functional Departments with the Rooms Division * Food and Beverage
Manual posting of outlet charges * Human Reources
Staffing
Training * Accounting
Night Audit Currency Control * Engineering
Maintain the quality of the guest room
Hotel infrastructure maintenance * Sales and Catering
Transient room sales
Group bookings
B. MANANGEMENT STRUCTURE 1. TOP LEVEL MANAGEMENT A traditional deployment scenario includes * General Manager * Director of Food and Beverage * Director of marketing * Director of Human Resources * Director of Engineering * Controller 2. DEPARTMENT HEADS * These mangers are involved in day to day hotel operations * Each member of the leadership team may have one or more department heads reporting to him or her * Department head level managers may in turn have entry level managers reporting to them.
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1.3 HOTEL DEPARTMENTS:
1.Rooms Division Department is typically composed of five different departments: a) Front Office b) Reservation c) Housekeeping d) Uniformed Services e) Telephone
a) Front Office: Sell guestrooms; register guests and design guestrooms Coordinate guest services Provide