State Tax Department Analysis
The State Tax Department is an agency in the executive branch of state government whose responsibilities are well defined in state law. These responsibilities include administering and enforcing the correct reporting and payment of taxes, and consulting with the governor upon the subjects of tax laws and administration. The responsibilities apply to every one of the taxes administered by the department.
The department’s top managers include the commissioner, and deputy commissioner. Leaders in these positions are gubernatorial appointments which adds the dynamic of uncertainty to the complexities of the positions. This dynamic has created an environment where producers, first-line managers, and middle managers have come to anticipate organizational …show more content…
The ITW was formed through a merger between the Individual Income Tax Division and Withholding Tax Division. This transition began in the early part of 2010 and was, on paper, completed June 2011 to coincide with the end of fiscal year 2011. Shortly after the merger, the directors of the two merging divisions retired. Gerri became the division director in September 2011, when morale was rebounding from a very low point brought about the significant changes. During Gerri’s tenure, the department’s top managers have completely turned over, and the department’s mission and vision statements have been …show more content…
The voluntary compliance functions are performed by multiple work units. A primary belief the department leads with is taxpayers want to pay, and receive the right amount. It is very possible this belief, coupled with the general sentiment that taxes are complicated, is driving the movement to invest more and more in voluntary compliance functions. The Outreach and Education unit is responsible for proactive education on new tax laws targeted towards tax professionals and affected populations, and developing and maintaining educational pages on the department’s external facing website. The three Taxpayer Assistance units are responsible for reactively assisting taxpayers who contact the department with questions about the tax types administered by the division. Voluntary compliance functions directly support the department’s vision statement by providing resources for individuals who want to pay the right
The department’s top managers include the commissioner, and deputy commissioner. Leaders in these positions are gubernatorial appointments which adds the dynamic of uncertainty to the complexities of the positions. This dynamic has created an environment where producers, first-line managers, and middle managers have come to anticipate organizational …show more content…
The ITW was formed through a merger between the Individual Income Tax Division and Withholding Tax Division. This transition began in the early part of 2010 and was, on paper, completed June 2011 to coincide with the end of fiscal year 2011. Shortly after the merger, the directors of the two merging divisions retired. Gerri became the division director in September 2011, when morale was rebounding from a very low point brought about the significant changes. During Gerri’s tenure, the department’s top managers have completely turned over, and the department’s mission and vision statements have been …show more content…
The voluntary compliance functions are performed by multiple work units. A primary belief the department leads with is taxpayers want to pay, and receive the right amount. It is very possible this belief, coupled with the general sentiment that taxes are complicated, is driving the movement to invest more and more in voluntary compliance functions. The Outreach and Education unit is responsible for proactive education on new tax laws targeted towards tax professionals and affected populations, and developing and maintaining educational pages on the department’s external facing website. The three Taxpayer Assistance units are responsible for reactively assisting taxpayers who contact the department with questions about the tax types administered by the division. Voluntary compliance functions directly support the department’s vision statement by providing resources for individuals who want to pay the right