ASSINGIMENT -1
Companies Both Big And Small:- Running A Business On Smartphones
SUBMITTED BY:-
CAB ASSIGNMENT (CASE STUDY- ANALYSIS)
COMPANIES BOTH BIG AND SMALL: RUNNING A BUSINESS ON SMARTPHONES
Summary of the case:-
There are 2 companies namely:
CPS ENERGY & LLOYD CONSTRUCTION COMPANY.INC.
CPS ENERGY:
In the year 2006 it was the nation’s largest municipally owned energy utility providing both natural gas and electric. This company was in the profitable stage and its main motive is to satisfied customer base and workforce. The CPS workers had limited access to IT systems and resources if they are not in the office or warehouse they are not able to attend the customer issues and can’t solve it effectively and efficiently. CPS workers had to be physically present to diagnose problems, which meant deploying employees to a particular problem site. Also the entire after sales service took several days to finish.
Later implement of Magellan program by Christoper Barron VP and CIO of the company.
It was designed in order to mobilize and connect its workforce to the people and systems they needed to do their jobs.
It will extend CPS networking infrastructure.
Build its own secure wi-fi networks in offices and warehouses.
Deploy smartphones and custom mobile application to all CPS staffers who didn’t have a laptop or other mobile devices.
At the end of the year 2006 the Magellan Program, through the use of smartphones and other technology, has or will empower all employees, no matter what work they perform, to become part of the greater company’s though network said by Barron. And in the year 2007 the company received the higherst score in J.D.Power and Associates 2007 Gas Utility Residential Customer Satisfaction Survey.
LLOYD CONSTRUCTION COMPANY.INC.:
It provider of expert demolition, excavation, roll-offs, waste management, and related