Sales
i
ACKNOWLEDGEMENTS
I would like to express my very great appreciation to Ms. Duong Bich Hang for her valuable and constructive suggestions during the planning and development of this report. Her willingness to give her time so generously has been very much appreciated.
I would also like to show my gratitude to lecturers of Faculty of Business English,
Foreign Trade University for their valuable courses during the last three years I have had here. Only with such knowledge compiled can I complete this report.
Finally, I would like to thank Mr. Vu Tuong Phan, the branch manager of Damco’s office in Hanoi, Mr. Nguyen Tuy Anh, the Sales manager together with the staff here for enabling me to be an intern of Sales Department and observe their daily operations and for facilitating me while I was writing this report.
Phạm Hương Liên
Air freight forwarding service at Damco
ii
TABLE OF FIGURES
Figure 1.1: Organizational structure of Damco 's office in Hanoi .................................... 4
Figure 2.1: Air freight forwarding procedures at Damco .............................................. 12
Table 3.1: Damco 's air freight forwarding volume, 2008-2012..................................... 15
Table 3.2: Damco 's air freight forwarding value, 2008-2012 ........................................ 16
Figure 3.1: Commodities ' proportion in Damco 's air freight forwarding in 2012 ......... 17
Table 3.3: Air freight forwarding export-import volume, period 2010-2012 ................ 20
Figure 3.2: Chart of air freight export-import proportion, period 2010-2012 ............... 20
Phạm Hương Liên
Air freight forwarding service at Damco
iii
CONTENTS
ACKNOWLEDGEMENTS ............................................................................................i
TABLE OF FIGURES ...................................................................................................ii
INTRODUCTION
ACKNOWLEDGEMENTS
I would like to express my very great appreciation to Ms. Duong Bich Hang for her valuable and constructive suggestions during the planning and development of this report. Her willingness to give her time so generously has been very much appreciated.
I would also like to show my gratitude to lecturers of Faculty of Business English,
Foreign Trade University for their valuable courses during the last three years I have had here. Only with such knowledge compiled can I complete this report.
Finally, I would like to thank Mr. Vu Tuong Phan, the branch manager of Damco’s office in Hanoi, Mr. Nguyen Tuy Anh, the Sales manager together with the staff here for enabling me to be an intern of Sales Department and observe their daily operations and for facilitating me while I was writing this report.
Phạm Hương Liên
Air freight forwarding service at Damco
ii
TABLE OF FIGURES
Figure 1.1: Organizational structure of Damco 's office in Hanoi .................................... 4
Figure 2.1: Air freight forwarding procedures at Damco .............................................. 12
Table 3.1: Damco 's air freight forwarding volume, 2008-2012..................................... 15
Table 3.2: Damco 's air freight forwarding value, 2008-2012 ........................................ 16
Figure 3.1: Commodities ' proportion in Damco 's air freight forwarding in 2012 ......... 17
Table 3.3: Air freight forwarding export-import volume, period 2010-2012 ................ 20
Figure 3.2: Chart of air freight export-import proportion, period 2010-2012 ............... 20
Phạm Hương Liên
Air freight forwarding service at Damco
iii
CONTENTS
ACKNOWLEDGEMENTS ............................................................................................i
TABLE OF FIGURES ...................................................................................................ii
INTRODUCTION
References: 1. Armstrong & Associates, Inc., 2012. Top 25 global freight forwarders. 3. Damco, 2013. Damco in Vietnam. [leaflet] April 2013 ed. Ho Chi Minh city: Damco 4. Damco, 2008-2012, Annual Air reports. Ha Noi: Damco 5 8. Tô Bình Minh, 2009. Nghiep vu Ngoai thuong. [e-book]. Available at Ebooks Online [Accessed on 10 June 2013] 9. Tinkinhte, 2009. Phu luc 8: Cac cong ty giao nhan va van chuyen lon o Viet Nam 13. Xuân Thái, 2013. Co hoi cho nganh logistics Viet Nam. VnEconomy [online] 31 March