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Service Delivery
International Journal of Service Industry Management
Emerald Article: A comparison of service delivery processes of different complexity Peter J. Danaher, Jan Mattsson

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To cite this document: Peter J. Danaher, Jan Mattsson, (1998),"A comparison of service delivery processes of different complexity", International Journal of Service Industry Management, Vol. 9 Iss: 1 pp. 48 - 63 Permanent link to this document: http://dx.doi.org/10.1108/09564239810199941 Downloaded on: 02-02-2013 References: This document contains references to 35 other documents Citations: This document has been cited by 13 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 1519 times since 2005. *

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Peter J. Danaher, Jan Mattsson, (1998),"A comparison of service delivery processes of different complexity", International Journal of Service Industry Management, Vol. 9 Iss: 1 pp. 48 - 63 http://dx.doi.org/10.1108/09564239810199941 Peter J. Danaher, Jan Mattsson, (1998),"A comparison of service delivery processes of different complexity", International Journal of Service Industry Management, Vol. 9 Iss: 1 pp. 48 - 63 http://dx.doi.org/10.1108/09564239810199941 Peter J. Danaher, Jan Mattsson, (1998),"A comparison of service delivery processes of different complexity", International Journal of Service Industry Management, Vol. 9 Iss: 1 pp. 48 - 63 http://dx.doi.org/10.1108/09564239810199941

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