SHC31 promote communication in health, social care or children's and young peoples setting
SHC31: Promote communication in health, social care or children’s and young people’s setting.
1.1 Identify the different reasons people communicate. Effective and consistent communication with a setting is vital; it ensures the needs of all parties within the organisation may be catered for according to their unique and individual sets of requirements. For instance if we were to adopt the ‘catch all’ philosophy it is evitable that may children would be sidelined and their particular set of needs not fully addressed. It is only through regular assessment and effective communication that we may arrive at a suitable evaluation and from there, put into place the best possible course of action to meet the needs of the children, their parents/careers and staff most efficiently.
• Building relationships
When a child/parent/staff member joins a new setting the first thing they will do is build new relationships. This could start with a simple smile, wave or hello. • Maintaining relationships
Every day we are maintaining relationships with people, every time we say hello or goodbye to a friend. The maintenance of relationships accounts for most of the language we use. • Gain and share information
We need to share information in the work setting to help things work more smoothly. • Gaining reassurance
Children need praise and reassurance by providing eye contact and taking an interest in what they are doing. It is also important to acknowledge work colleagues. • Expressing needs and feelings
Humans are emotional being, this means we need to express ourselves. This is also true for children, if they don’t have the opportunity to do this they may become very frustrated and isolated. • Sharing ideas and thoughts
We are very creative which means adults and children will have thought and ideas that they need to share.
1.2 Explain how communication affects relationships in the work setting In order to work effectively with
1.1 Identify the different reasons people communicate. Effective and consistent communication with a setting is vital; it ensures the needs of all parties within the organisation may be catered for according to their unique and individual sets of requirements. For instance if we were to adopt the ‘catch all’ philosophy it is evitable that may children would be sidelined and their particular set of needs not fully addressed. It is only through regular assessment and effective communication that we may arrive at a suitable evaluation and from there, put into place the best possible course of action to meet the needs of the children, their parents/careers and staff most efficiently.
• Building relationships
When a child/parent/staff member joins a new setting the first thing they will do is build new relationships. This could start with a simple smile, wave or hello. • Maintaining relationships
Every day we are maintaining relationships with people, every time we say hello or goodbye to a friend. The maintenance of relationships accounts for most of the language we use. • Gain and share information
We need to share information in the work setting to help things work more smoothly. • Gaining reassurance
Children need praise and reassurance by providing eye contact and taking an interest in what they are doing. It is also important to acknowledge work colleagues. • Expressing needs and feelings
Humans are emotional being, this means we need to express ourselves. This is also true for children, if they don’t have the opportunity to do this they may become very frustrated and isolated. • Sharing ideas and thoughts
We are very creative which means adults and children will have thought and ideas that they need to share.
1.2 Explain how communication affects relationships in the work setting In order to work effectively with