Sheryl Kimes

Sheryl E. Kimes

Singapore Tourism Board Distinguished Professor in Asian Hospitality Management
Cornell University
School of Hotel Administration
Ithaca, New York 14853

607-255-8396 (office), 607-255-4179 (fax), [e-mail] (e-mail)

Education and Degrees School Degree University of Texas at Austin Ph.D. (1987) New Mexico State University MBA (1983) University of Virginia MA in Public Administration (1977) University of Missouri AB in Political Science (1975)

Academic Experience

Professor: Cornell University School of Hotel Administration. Courses: Restaurant Revenue Management, Advanced Revenue Management, Graduate Quantitative Methods, Service Operations Management, Advanced Hospitality Operations Managemetn, Graduate Food and Beverage Management and Yield Management. 1988-present. Promoted to Associate Professor with Tenure in 1993. Promoted to Professor with Tenure in 2000.

Interim Dean. Cornell University School of Hotel Administration. 2005 – 2006.

Assistant Professor: New Mexico State University. Courses: Operations Management, Quantitative Methods in Business, Quantitative Decision Analysis, and Strategic Management. 1986-1988.

Work Experience

Assistant Project Manager: Technological Innovation Center. New Mexico State University. Las Cruces, NM. Worked with inventors on bringing their products to market. 1984.

Energy Analyst and Seminar Instructor: Londe-Parker-Michels, Inc. St. Louis, MO. Performed commercial energy audits. Wrote, prepared and conducted seminars on energy conservation and solar power. 1979-1982.

Energy Coordinator: St. Louis County Department of Human Resources. St. Louis, MO. Ran a home energy audit and weatherization program for St. Louis County. National Association of Counties achievement award. 1978-1979.

Publications

1. Collier, Joel E. and Sheryl E. Kimes. 2013. “Only if it’s Convenient: Understanding the Driving Factors of Self-service Technology Evaluation,” Journal of

Links: 16. Kimes, Sheryl E., Deborah I. Barrash and John E. Alexander. 1999. “Developing a Restaurant Revenue Management Strategy,” Cornell Hotel and Restaurant Administration Quarterly. 40 (5): 18 - 30. 17. Kimes, Sheryl E. 1999. “The Relationship Between Product Quality and Profitability at Holiday Inn,” Journal Of Service Research. 2 (2): 138-144. 18. Yeoman, Ian, Anthony Ingold, and Sheryl E. Kimes. 1999. “Yield Management: Editorial Introduction,” Journal of the Operational Research Society. 50 (11): 1083 - 1084. 19. Kimes, Sheryl E. 1999. “Implementation of Restaurant Revenue Management: A Five-Step Approach,” Cornell Hotel and Restaurant Administration Quarterly. 40 (3): 15-22. 20. Kimes, Sheryl E. and Richard B. Chase. 1998. “The Strategic Levers of Yield Management,” Journal of Service Research. 1 (2): 156-166. 1. Kimes, Sheryl E., Richard B. Chase, Sunmee Choi, Philip Lee, and Elizabeth Ngonzi. 1998. “Restaurant Revenue Management: Applying Yield Management to the Restaurant Industry,” Cornell Hotel and Restaurant Administration Quarterly. 39 (3): 32-39. 1. Kimes, Sheryl E. and Franklin Young. 1997. “The Shuttle by United,” Interfaces. 27 (3): 1-13. 1. Kimes, Sheryl E. and Douglas Lord. 1994. “Wholesalers and Caribbean Resort Hotels,” Cornell Hotel and Restaurant Administration Quarterly. 35 (5): 70-75. 1. Kimes, Sheryl E. 1994. “Perceived Fairness of Yield Management,” Cornell Hotel and Restaurant Administration Quarterly. 35 (1): 22-29. 1. Kimes, Sheryl E. 1992. “Yield Management: A Tool for Capacity-Constrained Service Firms,” in Christopher Lovelock (ed.), Managing Services. Englewood Cliffs, NJ: Prentice-Hall. 1. Kimes, Sheryl E. and Stephen A. Mutkoski. 1991. "Assessing Customer Contact: Work Sampling in Restaurants,” Cornell Hotel and Restaurant Administration Quarterly. 32 (1): 82-88. 1. Kimes, Sheryl E. and Paul A. Biemer. 1991. "An Application of Bootstrapping for Determining a Decision Rule for Site Selection." Journal of Business and Economic Statistics. 9 (2): 189-196. 1. Kimes, Sheryl E. 1990. "Yield Management: A Tool for Capacity-Constrained Service Firms," Journal of Operations Management. 8 (4): 348-363. 27. Kimes, Sheryl E. and James A. Fitzsimmons. 1990. "Selecting Profitable Hotel Sites,” Interfaces. 20 (2): 12-20. 1. Kimes, Sheryl E. 1989. "The Basics of Yield Management,” Cornell Hotel and Restaurant Administration Quarterly. 30 (6): 14-19. 28 2. Kimes, Sheryl E., Rohit Verma and Christopher W. Hart. 2010. “The Dine in Grandeur Dilemma,” INFORMS Transactions on Education. 10 (3): 126 – 139. 3. Kimes, Sheryl E. 2008. “Afternoon Tea at the Peninsula,” Asian Business Case Centre. Nanyang Technological University. 4. Kimes, Sheryl E. 2008. “Revenue Management of Gondolas: Maintaining the Balance between Tradition and Revenue,” in Lovelock, Wirtz and Chew, Essentials of Services Marketing. 471 – 474. 5. Kimes, Sheryl E. 2006. “Palapa Politics,” Cornell Hotel and Restaurant Administration Quarterly. 45 (1): 6 7. Kimes, Sheryl E., Jochen Wirtz and Christopher Lovelock. 2004. “Coyote Loco: Evaluating Opportunities for Revenue Management,” in Lovelock and Wirtz, editors. Services Marketing. 552 – 561. 8. Kimes, Sheryl E. and Jochen Wirtz. 2004. “Accra Beach Hotel: Block Booking of Capacity During a Peak Period,” in Lovelock and Wirtz, editors. Services Marketing. 546 - 551. 9. Kimes, Sheryl E. and Jochen Wirtz. 2003. “Restaurant Revenue Management Strategy at Prego: A Case Study. Asian Case Research Journal. 7 (1): 67-82. 2. Kimes, Sheryl E. and Katherine Kies. 2012. “The Role of Multi-Restaurant Reservation Sites in Restaurant Distribution Management,” Cornell Center for Hospitality Research. 3 4. Kimes, Sheryl E. 2011. “The Current State of Online Food Ordering in the US Restaurant Industry,” Cornell Center for Hospitality Research. 5 8. Enz, Cathy A., Kate Walsh, Sheryl E. Kimes, Judy Siguaw and Rohit Verma. 2010. “Cases in Innovative Practices in Hospitality and Related Services (Set 4),” Cornell Center for Hospitality Research Report. 9 10. Kimes, Sheryl E. 2010. “Successful Tactics for Surviving an Economic Downturn: Results from an International Study,” Cornell University Center for Hospitality Research. 12. Taylor, Wayne J. and Sheryl E. Kimes. 2010. “Does Brand Class Matter? the Impact of Brand Class on Perceived Fairness of Revenue Management,” Cornell University Center for Hospitality Research. 13 14. Kimes, Sheryl E. 2009. “Hotel Revenue Management in an Economic Downturn: Results from an International Study,” Center for Hospitality Research Center Report. Cornell University. 15. Yang, Sybil, Sheryl E. Kimes and Mauro M. Sessarego. 2009. “Influence of Menu Price Typography on Customer Behavior,” Center for Hospitality Research Center Report. Cornell University. 16. Dixon, Michael J., Sheryl E. Kimes and Rohit Verma. 2009. “Customer Preferences and Use of Technology-Based Service Innovations in Restaurants,” Center for Hospitality Research Center Report. Cornell University. 17 18. Robson, Stephani K. A. and Sheryl E. Kimes. 2009. “Don’t Sit So Close to Me: Restaurant Table Characteristics and Guest Satisfaction,” Center for Hospitality Research Center Report. Cornell University. 19. Kimes, Sheryl E. 2008. “Hotel Revenue Management: Today and Tomorrow,” Center for Hospitality Research Center Report. Cornell University. 20. Kimes, Sheryl E. 2008. “A Consumer’s View of Restaurant Reservations Policies,” Center for Hospitality Research Center Report. Cornell University.