Skills and Competencies
Skills and Competencies
Patricia Rosemond
Elms College
Skills and Competencies Nurses for the future-Communication Many people refer to their strong communication skills, but communication is really a competency that relies on a combination of certain skills, behavior and knowledge. To communicate effectively a person may need to understand cultural diversity, have advanced language skills, and behave with patience. Interpersonal communication is essential in every area of life, but it especially critical in the field of nursing. Nurses are responsible for understanding and for being understood. They are required to both listen carefully and report information accurately and efficiently. Effective communication skills in nursing create a high level of customer satisfaction and excellence while preventing medical mishaps (Oman, n.d.). Nursing for the Future Competency (NOF) in communication will interact effectively with patients, families, and colleagues, fostering mutual respect and shared decision making to enhance patient satisfaction and health outcomes (Massachusetts Department of Higher Education Nurse of the Future Competency Committee, 2010). Essential VI: Interprofessional Communication and Collaboration for Improving Patient Health Outcomes Effective communication and collaboration among health professionals is imperative to providing patient-center care. All health professions are challenged to educate future clinicians to deliver patient-centered care as members of an interprofessional team, emphasizing communication, evidence-base practice, quality improvement approaches, and informatics. Fundamentals to effective interprofessional and intra-professional collaboration is a definition of shared goals, clear role expectations of members; a flexible decision-making process; and the establishment of open communication patterns and leadership (American Association of Colleges of Nursing
Patricia Rosemond
Elms College
Skills and Competencies Nurses for the future-Communication Many people refer to their strong communication skills, but communication is really a competency that relies on a combination of certain skills, behavior and knowledge. To communicate effectively a person may need to understand cultural diversity, have advanced language skills, and behave with patience. Interpersonal communication is essential in every area of life, but it especially critical in the field of nursing. Nurses are responsible for understanding and for being understood. They are required to both listen carefully and report information accurately and efficiently. Effective communication skills in nursing create a high level of customer satisfaction and excellence while preventing medical mishaps (Oman, n.d.). Nursing for the Future Competency (NOF) in communication will interact effectively with patients, families, and colleagues, fostering mutual respect and shared decision making to enhance patient satisfaction and health outcomes (Massachusetts Department of Higher Education Nurse of the Future Competency Committee, 2010). Essential VI: Interprofessional Communication and Collaboration for Improving Patient Health Outcomes Effective communication and collaboration among health professionals is imperative to providing patient-center care. All health professions are challenged to educate future clinicians to deliver patient-centered care as members of an interprofessional team, emphasizing communication, evidence-base practice, quality improvement approaches, and informatics. Fundamentals to effective interprofessional and intra-professional collaboration is a definition of shared goals, clear role expectations of members; a flexible decision-making process; and the establishment of open communication patterns and leadership (American Association of Colleges of Nursing
References: Leonard, M., Graham, S., & Bonacum, D. (n.d.). The human factor The critical importance of effective teamwork and communication in providing safe caare. Retrieved November 9, 2012, from http://qualitysafety.bmj.com/content/13/suppl_1/i85.short Oman, J. (n.d.). Differences between skills and competencies. Retrieved November 8, 2012, from http://www.whow.com/list_6500218 Scalise, D. (n.d.). Clinical communication and patient safety. Retrieved from http://www.hhnmag/jsp/articledisplay.jsp?dcpath The nurse patient relationship is central to patient satifaction. (n.d.). Retrieved november 9, 2012, from http://www.quality-patient-experience.com/nurse-patient-relationship.html