Easy going – you have to get along with many different types of people.
Professional – if you're not going to be professional then it's not worth been in the job.
Good natured – to get along with other people.
Good time keeper – it's rude to keep people waiting.
Strong – to be able to support the mum/family.
Have knowledge of their surroundings – you need to know what services are on offer in the area.
Open-minded – not everyone will share the same views or beliefs.
Good listener – to be able to let the mum share her fears.
Mum to make all the decisions – it all got to come from her so she feels empowered about the decisions that she has made.
Approachable – so the mum can feel like she can tell you anything.
Non judgemental – everyone has different views and beliefs.
Good feedback – so any problems can be dealt with by the right agency.
Confident – if you are confident the mum will feel confident.
Kind – so the mum feels at ease with you.
Confidentiality – to protect yourself and to protect your mum.
Patience – pregnancy and labour happen when its ready to any time of the night or day.
Ask for help – if there is something you don't know all you have to do is to ask.
Signposting – knowing which agencies are out there and which will be needed.
Empathy – putting yourself in the mum situation.
Knowledge of other agencies – you need to know what other agencies could be involved with your mum.
Caring – just being there for your mum.
Good appearance – being professional.
Training – the training is very important
Security – keeping ourselves safe at all times
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