2.1. Organization Overview Mercantile Bank Limited emerged as a new commercial bank to provide efficient banking services with a view to improving the socio-economic development of the country. The philosophy of Mercantile Bank Ltd is not to ‘carry coal to the new castle'. The main target is to make credits available to the poor people and their activities are aimed at comprehensive growth where people from all economic strata will enjoy the benefits of better living standard, dignity of labor and self worth. The Bank determined to build a long-term customer relationship with its corporate & general clients. As a part of this, Mercantile Bank ltd. is trying to expand their business with the market leaders of each sector of business. Mercantile Bank ltd. emphasizes not only on customer satisfaction but also emphasizes general banking and credit management system. So that customer can get better service from every side of overall banking. Mercantile Bank Ltd is always ready to maintain the highest quality services by upgrading Banking technology, well management system and applying high standard of business ethics through its established commitment and heritage and is representing itself with true concept as ‘Banglar Bank’.
2.2 Historical background Mercantile Bank Limited (MBL) has been incorporates on May 20, 1999and started its banking operation in June 2, 1999 as a private commercial Bank. It is a Bank of 21st century. Prime minister Sheikh Hasina inaugurates the Bank. The renowned 30 industrialists establish this Bank with everybody’s consent Mr. Abdul Jalil elected as the chairman. At the time of starting (2 June, 1999) MBL’s authorized Capital was BDT 800 million and Paid-up Capital was BDT 245 million. At the end of the year 1999 the Bank earned an operating profit of BDT 20.14 million. The ratio was, Net Interest Margin 2.54%,