Soc 341 Case Study

CCIB Intake received SOC 341 from co-complainant for complaint control # 27-SC-20170104121605. The reporting party is Michelle Allie, RN Case Manager with Mercy Hospice 9912 Business Park Dr., Sacramento 95827 [phone]. The SOC 341 is regarding resident Shirley Pond. The reporting party (RP) stated the home health aide Ramona was preparing to leave when the caregiver Lidia stated "aren't you going to make the bed!" Ramona replied the resident stated she was tired and wanted to lie back down after her shower. Lidia then went into the resident's room where the resident was sitting on the side of her bed and in the presence of the RP and the home health aide, yelled "why did you tell the nurse not to make your bed?" She then told the resident