level 5 Assignment 6
5425
1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work
The regulations that govern our company are Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009 which are implemented by CQC. Specifically Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 relates to complaints.
Paramount has a Compliments and Complaints Policy which is updated regularly. We also have different formats of Compliments and Complaints forms.
1.2 Analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work
They ensure that they prevent unsafe and inappropriate care of service users. Service users have a full explanation of how to make a complaint when they come to the service. They have accessible forms such as forms using writing with symbols, faces or written word or verbal word. Service users are supported to complete the form by a person not involved in the complaint.
They ensure that we provide the best service to the service users in a manner that they prefer. They ensure that the service users thoughts and feelings are heard and acted upon.
2.1 Explain why individuals might be reluctant to raise concerns and make complaints
Individuals may be reluctant to make complaints due to fear of chastisement. Additionally fear of authority and people in power due to past history may play a factor in why an individual may not make a complaint.
2.2 Outline steps that can be taken to encourage individuals to raise concerns or complaints
We carry out quarterly reviews with the service user in a manner appropriate to them. This helps form a trusting relationship between service users and carers. Because of this
1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work
The regulations that govern our company are Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009 which are implemented by CQC. Specifically Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 relates to complaints.
Paramount has a Compliments and Complaints Policy which is updated regularly. We also have different formats of Compliments and Complaints forms.
1.2 Analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work
They ensure that they prevent unsafe and inappropriate care of service users. Service users have a full explanation of how to make a complaint when they come to the service. They have accessible forms such as forms using writing with symbols, faces or written word or verbal word. Service users are supported to complete the form by a person not involved in the complaint.
They ensure that we provide the best service to the service users in a manner that they prefer. They ensure that the service users thoughts and feelings are heard and acted upon.
2.1 Explain why individuals might be reluctant to raise concerns and make complaints
Individuals may be reluctant to make complaints due to fear of chastisement. Additionally fear of authority and people in power due to past history may play a factor in why an individual may not make a complaint.
2.2 Outline steps that can be taken to encourage individuals to raise concerns or complaints
We carry out quarterly reviews with the service user in a manner appropriate to them. This helps form a trusting relationship between service users and carers. Because of this