Store Operations & Kpis

Store Operations & KPIs p

Introduction
 4 rules to improve performance and profitability in a store:
1. Grow sales 2. Lower the cost of goods sold 3. Improve margin by cutting overheads 4. Reduce 4 Red ce interest and inventory finance costs in entor

 Retailers with stores across multiple geographies and multi-channel operations  no direct contact with customers / distance between HQ and consumers
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Lesson 8: Store Operations & KPIs p

Introduction
 Performance Management helps decision-makers to reconnect with both consumers and key data  True performance management can have a significant impact on all four of these key metrics.  Flexible planning and reforecasting processes, effective data collection efficient transformation of data collection, into key metrics, standard and ad hoc reporting, and trend analysis are crucial for success.
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Store Operations & KPIs p Performance Management
PLANNING Plans allow analysis of past results and definition of a baseline against which to measure performance They performance. help a business to set realistic, but stretching objectives.  High-Level Financial Plans Long range Long-range and detailed plans of the company’s financial company s goals, with flexibility and rolling forecasts to support the dynamic nature of retail.
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Store Operations & KPIs p Performance Management
 Merchandise Plans Projected l P j t d sales and required i d i d inventory t meet t t to t targets in t i monetary terms, with average prices, margin and markdown to ensure profit. Sometimes space planning is profit an important component of this.  Marketing Plans Model scenarios, analyze evaluate promotion success scenarios analyze, success, and optimize promotional monies to drive profitable growth.

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Store Operations & KPIs p Performance Management
 Store-Level Financial Plans Sales d inventory goals, l b and controllable S l and i t l labor d t ll bl expenses, reconciled to the High-Level Financial Plan for