BUM 4013 (01)
Production and Operations Management
Discussion and Review Questions
1.From time to time, various groups clamor for import restrictions or tariffs on foreign-produced goods, particularly automobiles. How might these be helpful? Harmful?
It helps the country receiving tax monetarily, allows state to flourish internally, and more costly for exporters.
2. List the key ways that organizations compete.
a. Product and service design
b. Cost
c. Location
d. Quality
e. Quick response
f. Flexibility
g. Inventory management
h. Supply chain management
i. Service
j. Managers and workers
3. Explain the importance of identifying and differentiating order qualifiers and order winners.
Order qualifiers characteristics that customers perceive as minimum standards of acceptability to be considered as a potential for purchase while order winners characteristics of an organization’s goods or services that cause it to be perceived as better than the competition.
4. Select two stores you shop at, and state how they compete.
Publix and Walmart. They compete pricing, quality, marketing, time, flexibility, service and location.
5. What is the Balanced Scorecard and how is it useful?
Balanced Scorecard is a strategic planning and management system that is used extensively in business and industry to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.
6. Contrast the terms strategies and tactics.
Strategies are plans for achieving organizational goals while tactics are the methods and action taken to accomplish strategies.
7. Contrast organization strategy and operations strategy.
Organization strategy is an expression of how an organization needs to evolve over time to meet its objectives along with a detailed assessment of what needs to be done while operations strategy is a plan specifying how an