Not activity listening to a customer in what they are trying to explain to you is not professional, and can create problems towards service and product delivery. As the old saying go’s, The customer is always right. That is very true, Why? Because the customer is the reason why you have a business or company, The customer is the audience that you are selling too, You need the customer to keep your Business productively growing and succeeding, And their feedback and comments is what helps to do that.
Its very important that you collect the information any customer is giving you, This can help your company understand what a customer needs are, and what their expectations of your business and your product for now and the future is.
If you lack in listening and collecting information from any customer, the outcomes can be harsh. Usually because your customer’s desired expectations will not meet their needs.
The better your understanding of their needs and their insights, the easier it is for you to win new customers. And keep the ones you already have, even happier. This is the most important thing you can do, Making poor service go away. When your customers endure a poor customer service experience, the majority may not complain but rather, they will just simply take their business elsewhere.
Customers want to deal with organisations or businesses that show they value their business. Most policies and procedures are designed to protect the interests of the organistion, These can make it difficult for your customers and other partners to do business. Listening, revising your systems, process and procedures from your