Study Guide

Operations Management, 11e (Heizer/Render)
Chapter 1 Operations and Productivity

Section 1 What is Operations Management?

1) Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.
Answer: TRUE
Diff: 1
Key Term: Operations management
Objective: LO1
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

3) All organizations, including service firms such as banks and hospitals, have a production function.
Answer: TRUE
Diff: 2
Key Term: Production
Objective: LO1
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

4) Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.
Answer: TRUE
Diff: 1
Key Term: Operations management
Objective: LO1
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization

5) An example of a "hidden" production function is the transfer of funds between accounts at a bank.
Answer: TRUE
Diff: 2
Key Term: Production
Objective: LO1
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
6) At Hard Rock Café, tasks that reflect operations or operations management include:
A) designing efficient layouts.
B) providing meals.
C) receiving ingredients.
D) preparing effective employee schedules.
E) all of the above.
Answer: E
Diff: 1
Key Term: Operations management
Objective: LO1
Learning