Brian
Interview #1: Alissa is an assistant manager in the Speaker-Bureau department at a marketing agency in New York City. She plans marketing events and meetings all over the country to help pharmaceutical companies promote their new drugs to doctors with the goal of ultimately having those doctors prescribe the drug to their patients. Alissa has been with this company for three years and in her current position for six months. She directly supervises four employees and co-supervises an additional five employees. Alissa received a bachelor’s degree in Management and Marketing in 2007. Prior to becoming a supervisor, Alissa was coached by other company managers to help her gain the necessary skills to become a manager at her company. Her company also sponsored meetings to assist in teaching newly hired or promoted managers how to manage employees while dealing with their own work loads. According to Alissa, the three most important qualities of a good supervisor are organization, dependability and knowledge. It is important that a manager is organized because a manager needs to be able to supervise their employees, supervise their employees’ workloads and complete their own assignments. If an employee does not finish their work, their manager is ultimately responsible. To complete their own work efficiently and effectively, your employees also need a dependable manager who they can trust when they need help with their assignment. However, it is not just enough to be there. A good manager must also be knowledgeable enough to help their employees when they run into issues with their work. Managers need to be knowledgeable of their employees’ strengths and weaknesses, assignments, and projects their employees are working on. Managers also need to be knowledgeable of the content of the work and how to help employees get answers, meet deadlines and overcome obstacles. Before becoming a supervisor, Alissa wishes