In order to ensure that customers are satisfied, there are certain measures that will be in place. The owner will ensure that she employs persons who are highly qualified and experienced in all aspects of cosmetology. She will also ensure that workers have their business license and health card according to government regulations. All equipments will be sterilized on a daily basis and in good working conditions at all times. The products obtained will be from reputable suppliers and will be of the highest quality.
The type of organizational structure that will be put in place is the line organizational structure. The owner will employ two persons in the business, a nail technician and a cosmetologist. The owner will be in charge of styling and conditioning, wax ear removal and ear piercing. The nail technician will be required to have a diploma from a recognized institution with at least two years experience in the required field. She will be efficient, punctual, hard working and have a pleasant and courteous countenance. The cosmetologist will be responsible for hair colour, cut and texture, colour locking, braiding and makeup. A diploma in cosmetology from a recognized institution will be required with